Part-Time Reservationist
Description
Transdev in Portland, OR is hiring a Part-Time Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. This job is 100% onsite.
Transdev is proud to offer:
Non-Union Position: Part-Time
- $23.87 – $28.37
- Starting pay $23.87 with progression to $28.37 over 3 years.
Key Responsibilities:
- Serve as the primary point of contact for TriMet LIFT ADA paratransit customers and the general public.
- Provide accurate, ADA-compliant trip reservations, modifications, and cancellations while delivering high-quality customer service.
- Act as the gateway to the LIFT service delivery system, recognizing that reservation accuracy directly impacts safety, scheduling, dispatch, service reliability, and customer satisfaction.
- Operate in a high-volume call center environment requiring sound judgment, attention to detail, and professionalism.
- Routinely manage challenging customer interactions and serve as a first point of contact for incidents and service disruptions.
- Answer high-volume inbound calls promptly and professionally using the Cisco phone system.
- Communicate clearly, respectfully, and patiently with customers who may have speech, hearing, cognitive, emotional, or mobility limitations.
- Adapt communication style to meet individual customer needs while maintaining consistency and policy compliance.
- Routinely manage angry, frustrated, distressed, or emotionally escalated callers using approved de-escalation techniques.
- Maintain composure and professionalism while using approved de-escalation techniques and escalation protocols.
- Balance empathy for individual circumstances with adherence to ADA requirements, TriMet policies, and operational limitations.
Minimum Qualifications:
- High school diploma or GED.
- One year of customer service or call center experience preferred.
- Experience in paratransit, public transportation, or human services desirable.
- Minimum typing speed of 35 words per minute.
- Ability to work rotating shifts, weekends, and holidays as required.
- Ability to pass background screening and maintain confidentiality.
- Answer high-volume inbound calls promptly and professionally using the Cisco phone system.
- Communicate clearly, respectfully, and patiently with customers who may have speech, hearing, cognitive, emotional, or mobility limitations.
- Adapt communication style to meet individual customer needs while maintaining consistency and policy compliance.
- Routinely manage angry, frustrated, distressed, or emotionally escalated callers using approved de-escalation techniques.
- Maintain composure and professionalism while using approved de-escalation techniques and escalation protocols.
- Balance empathy for individual circumstances with adherence to ADA requirements, TriMet policies, and operational limitations.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Pre-Employment Requirements:
- Must submit to drug testing and a background check.
- Must be eligible to work in the U.S.
Physical Requirements:
The essential functions of this position require the ability to:
- Must be able to work shifts or flexible work schedules as needed.
- 100% of work is accomplished indoors and in air-conditioned or well-ventilated facilities.
- Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer.
- Must be able to work in a high-volume work environment near and around others talking in person or on the phone.
- This job is 100% onsite.
- Travel Requirements are less tess than 1% for occasional meetings.
- Position requires 7-day per week availability. Department is open Monday - Friday 9a - 5p, and Saturday - Sunday 10a - 5p, 365 days per year.
- Part-time employees generally work half-days, 3-5 days per week, including 1 weekend shift.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
- Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
- Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
