Dispatcher
Description
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their fleets, and deliver on mobility solutions. In the U.S., Transdev employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 101,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
We are Now Hiring a Dispatcher in Denver, CO!
Transdev is proud to offer:
- $25.00 / hour ($25.50 / hour Bilingual rate)
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
- Paid time off & vacation
* Applications accepted on an on-going basis
JOB DESCRIPTION
This position is responsible for same-day service scheduling and manifest maintenance for the access-a-ride transportation program. The dispatcher works directly with passengers and carriers and ensures that all runs are on time on the day of service.
Responsibilities:
- Consistently review routes and adjust for efficiency
- Maintain route productivity of spare use
- Respond to customer inquiries such as vehicle location, ETA, and ride times in a timely manner and maintain a standard call answer rate
- Schedule same-day changed transportation for customers, i.e., will-call service
- Monitor emails and handle them as appropriate
- Provide excellent customer service
- Relay changes to carriers with updated manifests
- Schedule all unscheduled trips no less than one hour before scheduled windows
- Complete all carrier transfers
- Perform data entry for non-MDC manifests as needed
Qualifications:
In addition to all the requirements that are listed for the dispatcher position description
- Minimum of one year of dispatching or scheduling experience or a year in customer service.
- Great knowledge of the Denver metro area and surrounding cities and the ability to read maps and give directions
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to assess a problem and resolve it using good judgment
- Excellent detail-oriented skills, ability to multi-task, pay attention to detail, remain focused, and follow through with tasks
Essential job functions:
- Ability to proficiently operate a Windows-based computer with a keystroke speed of no less than 35 corrected words per minute
- Ability to communicate clearly in the English language
- Able to utilize a standard business telephone
- Ability to sit for extended periods
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
