Dispatcher

Call Center / Dispatch / Reservationist / Scheduler Imperial, CA

Apply

Description

 
 
Dispatcher
Transdev in El Centro, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:  
  • Starting pay $20.00 per hour
    • Pay Scale is $20.00/hr to $21.06/hr
 
Benefits include:
  • Sick days: 40 hours
  • Holidays: 9 days
  • Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
 
Key Responsibilities:  
  • Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
  • Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
  • Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
  • Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
  • Answer customer calls and input ride information using a computerized scheduling system. 
  • Enter new customer information and changes into the system. 
  • Data entry into spreadsheets and databases. 
  • Resolve service-related complaints. 
  • Create daily route maps of the reservations for the drivers.  
  • Other duties as required.
Qualifications:
  • High School Diploma or GED; Technical Degree preferred.
  • 3-5 years' experience dispatching.
  • Excellent verbal, interpersonal and customer service skills.
  • Problem solving and analytical skills.
  • Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.   
 

Physical Requirements:
The essential functions of this position require the ability to:
• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed 
outside, work alone and in remote locations. 
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible 
sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 
50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at 
ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable 
amounts of dust, vehicle fumes and noise.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and 
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview 
process, please contact [email protected]


Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the 
U.S.).
• Successfully pass a pre-employment drug screen

 
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. 
 
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ 
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. 
 
California applicants:  Please Click Here for CA Employee Privacy Policy.

Apply Apply Later
← Back to Current Openings

Share

Similar Jobs

{{ job.title }}