Reservationist
Description
Reservationist
This is a 100% Onsite Position located at 2800 Nela Ave, Portland, OR 97210
Position requires 7-day per week availability. Department is open Monday - Friday 9a - 5p, and Saturday - Sunday 10a - 5p, 365 days per year. We are also open to part-time candidates, same pay rate and conditions apply.
*Resume Required*
Transdev is proud to offer:
- Competitive pay and hours, starting at $20.16/ hr.
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
Responsibilities:
- Route together all reservations based on scheduled times and pickup locations.
- Ensure routes are put together in a clean tight fashion so that operators can make pickups within the allowed time to meet service standards.
- Use tools to find addresses, quote fares, and find zip codes. Can read a map, check flights, and make necessary changes as needed.
- Keep the Lead Dispatch and Operations Supervisor informed of all unusual situations as they occur.
- Maintain communication with supervisors, Operators/Drivers, and passengers as needed.
- Answer all customer and or operator/driver inquiries/problems in a quick and efficient manner.
- Confirms all no-shows.
- Handles all run deviation requests
- Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business.
- Informs oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information.
- Be able to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within your department.
- Proactively establish and maintain effective working team relationships with all support departments.
- Maintain a positive attitude promoting TriMet and its services.
- Maintain good attendance.
- Adhere to all policies and procedures
- Other duties as assigned.
Skills and Knowledge Required:
- Customer service, or related experience. Will receive on-job-training in dispatch services.
- Must be able to multi-task in a fast-paced environment.
- Demonstrate ability to interact and cooperate with all company employees.
- Ability to handle multiple and changing priorities.
- Ability to work effectively, independently, and in a team environment.
- Excellent communication skills verbal and written with the ability to prepare and submit reports.
- Excellent computer skills: Excel, Word, and Outlook.
Pre-Employment Requirements:
- Mandatory drug testing and background check
Physical Requirements:
- Constantly sitting
- Must be able to hear, understand, and articulate verbal instruction from callers into typed data entry using a computer workstation requiring visual acuity and manual dexterity
- Frequent reaching outward
- Occasionally standing, walking, squat/kneel, bend, reaching above shoulder
- Lifting of 10lbs or less (occasionally)
Transdev US is the largest private sector operator of multiple modes of transit in the United States, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 300 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. https://www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
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