Director of Enterprise Applications (ServiceNow)
Description
Xperi invents, develops and delivers technologies that enable extraordinary experiences. We make entertainment more entertaining, and smart devices smarter.
From the home to the car to everywhere in between, managing content and connections in a way that is smart, immersive, and personal is precisely what Xperi’s technologies do.
Our inventions are foundational to the global entertainment ecosystem and our products and data improve every aspect of the digital entertainment experience, from choice to consumption.
Content markets are changing, fast. Consumers face a simultaneously expanding and fragmenting set of choices. Xperi technology cuts through the chaos, putting us at the forefront of fast-moving trends in streaming, digital entertainment, and AI applications – in any environment.
Xperi is at the heart of extraordinary experiences.
We can’t wait to show you what’s next.
From the home to the car to everywhere in between, managing content and connections in a way that is smart, immersive, and personal is precisely what Xperi’s technologies do.
Our inventions are foundational to the global entertainment ecosystem and our products and data improve every aspect of the digital entertainment experience, from choice to consumption.
Content markets are changing, fast. Consumers face a simultaneously expanding and fragmenting set of choices. Xperi technology cuts through the chaos, putting us at the forefront of fast-moving trends in streaming, digital entertainment, and AI applications – in any environment.
Xperi is at the heart of extraordinary experiences.
We can’t wait to show you what’s next.
About the role:
The Director of Enterprise Applications with a specialization in Service Now is responsible for leading the organization's efforts in optimizing and leveraging Service Now and other systems in the ecosystem to improve operational efficiency, streamline business processes, and drive innovation. This role involves hands on functional and technical leadership to manage a small team of professionals, managing technology investments, and ensuring that enterprise applications align with the company's strategic goals, enhances operational efficiency, and supports our growth objectives.
What Will You Do?
Strategic Leadership:
- Develop and execute a comprehensive Service Now Application strategy in alignment with the organization's business objectives.
- Collaborate with business and technology senior leaders to define technology roadmaps and long-term vision.
- Develop and articulate a clear vision for our Service Now and ecosystem, aligning technology investments with the company's strategic goals.
- Drive innovation by identifying emerging technologies and trends that can be leveraged to gain a competitive edge.
Team Management:
- Build, lead, coach, and mentor a small and high-performing team of professionals, application architects, developers, and analysts.
- Set clear goals and objectives for the team and provide guidance for their professional development.
- Foster a culture of collaboration, creativity, and continuous learning within the team.
Service Now Implementation and Portfolio Management:
- Hands on leader to drive the implementation, maintenance, and enhancement of Service Now platform and ecosystem of applications.
- Platform assessment and optimization of our Service Now portfolio, ensuring alignment with business needs and scalability.
- Maintain a holistic view of our application landscape, making informed decisions about software development, integration, and retirement.
- Ensure the systems meet business requirements, compliance standards, and performance and quality expectations.
Digital Transformation:
- Champion digital transformation initiatives by leveraging technology to streamline business processes, enhance data analytics, and improve customer and colleagues’ engagement.
- Ensure the seamless integration of digital solutions across the organization.
Business Process Optimization:
- Work closely with various departments to identify opportunities for process improvements and automation including HR Service Delivery, IT Service Desk, and Customer Support.
- Streamline workflows to enhance productivity and reduce costs.
Budgeting and Resource Allocation:
- Develop and manage the Service Now application budget, ensuring cost-effective utilization of resources.
- Prioritize projects and allocate resources effectively.
Performance Monitoring and Reporting:
- Establish KPIs and metrics to measure the performance and effectiveness of Service Now and ecosystem systems.
- Provide regular reports to senior leadership on system performance, KPIs, and project status.
Minimum Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field
- Hands-on techno-functional leader with 5+ years in Service Now system management specifically IT Service Management, Customer Service Management, HR Service Delivery.
- Proven track record of successfully implementing and managing Service Now platform in complex organizations for at least 2 modules listed above.
- Strong strategic thinking, problem-solving, and decision-making skills.
- Strong knowledge of enterprise software, cloud solutions, technology trends, and industry best practices.
- Excellent leadership, communication, and interpersonal skills with the ability to collaborate effectively at all organizational levels.
- Project management and change management expertise.
- Budgeting and financial management skills.
Life @ Xperi:
- At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.
- Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.
- Rewards include:
- · Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
- · Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
- · Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
- · A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.
- The estimated base salary range for this full-time position is $176,000 - $233,200 plus bonus, equity, and benefits, and can vary if outside of this location. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.