Sr Engineer - NOC
Description
Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™ and TiVo®.
Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.
The Network Operations Center Senior NOC Engineering role at Xperi will participate in the day to day operations and help manage a group of technicians responsible for Data Center Operations and Maintenance. The Sr Engineer handles Level 1 troubleshooting for all high priority incidents and critical alerts. The Senior Engineer ensures that operations are in accordance with established policies and procedures, monitors performance of infrastructure, features, and services, and will own incident management to drive resolution of high-priority outages.
In this role, you remain a key core team player and subject matter expert when onboarding new customers, features, and services. While onboarding new solutions, you will work to identify, create, and implement new training and systems, and manage projects and implement systems to improve overall site reliability and uptime.
Essential Duties & Responsibilities
- Manage/Maintain Xperi’s 24x7 Infrastructure and application stacks
- Flexibility working shift in a 24/7 environment.
- Demonstrate the ability to work independently within a fast-paced environment.
- Make technical and process recommendations.
- Assist in the day-to-day NOC operations, escalations, ticketing, and communications with all customers.
- Assist with NOC shift operations and personnel.
- Provides coordination and integration on upcoming projects/features as a NOC subject matter expert.
- Help to improve processes and procedures.
- Assist in the alert review and lower critical alert counts.
- Respond to alerts and ensure triage of critical issues.
- Execute project work to help achieve team goals.
- Update and maintain all NOC documentation (runbooks) associated with systems, processes, procedures, features, services, infrastructure, and training for quicker resolution of incidents and alerts.
- Define NOC requirements for monitoring tools.
- Work with other teams to maintain site reliability and improve uptime.
- Attend RCA’s and help coordinate efforts to identify the root cause and recommend solutions.
- Work alongside NOC personnel to ensure all staff acquire the necessary skill sets to perform their job functions and meet departmental and individual goals.
- Performs complex systems administration duties on a regular and continuous basis.
- Performs all other related duties as assigned.
- This is an onsite role at our reporting into the Xperi office
Education and Experience
- 4 + years of experience in a 24/7 environment in a tech-related industry
- BCA or BE in Computer Science or equivalent degree or equivalent work experience.
- Possession of excellent written and verbal communication skills in the English language
- Ability to speak, read and understand Spanish is a plus
- Intermediate Knowledge of Linux and Windows system administration skills.
- Working knowledge of Monitoring systems such as PagerDuty, Splunk, Zabbix, AWS
- Working Knowledge of ticketing tools such as Jira, Service Now, PagerDuty
- Basic understanding of standard server hardware and architecture.
- DNS and familiar tools for troubleshooting (e.g. ping, traceroute, netstat, route, nslookup, dig, etc.)
- Distributed computing (load balancers, service clusters, server pools, communication via API, etc)
- The high degree of organization and ability to manage multiple, competing priorities.
- Ability to work in a Team environment.
Other Skills & Abilities
- Emphasizes innovation, teamwork, quality, communication, planning, and problem-solving.
- Strong problem-solving skills.
- Strong analytical and decision-making abilities.
- Ability to manage multiple projects.
Life @ Xperi:
At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.
Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.
Rewards include:
- Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
- Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
- Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
- A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.