IT Assistant/Technology Runner

IT/Technical Support London, United Kingdom


The IT Assistant \ Technology Runner will provide effective IT assistance across all aspects of the business and will provide back up and support to the TTFL IT team. This is a very exciting opening for anyone with a true passion for technology and support. It is an opportunity to gain training and insight on the systems powering our many creative teams, on our various projects. As a gateway to a career in IT, this role is an ideal way for a hardworking and motivated individual to get their foot in the door of this creative industry.


  • Workstation relocation and configuration - packing and moving heavy equipment.
  • Basic workstation troubleshooting - hardware and software.
  • Preventative maintenance – daily checks.
  • On-set setups - travelling around London to different studios, possible travel to other parts of UK.
  • Call logging and tracking.
  • Prepare documentation, asset management, manage loan equipment.
  • Manage purchase requisitions for IT hardware/software.
  • Perform miscellaneous job-related duties as assigned by the IT Manager.

 Essential Skills:

  • A recent computing, or related, qualification.
  • Ability to lift and pack heavy equipment.
  • Can show a strong passion for technology.
  • Technically hands-on
  • Basic workstation builds and network understanding

 Desirable Skills:

  • Experience in a customer facing support role
  • Experience supporting Windows, Linux, Mac OS, Active Directory
  • Hands-on hardware support; builds, upgrades, repair
  • Understand of networking
  • Documentation, call logging, procurement
  • Experience working part of a small team in a very busy environment
  • Understanding or exposure to 3D Animation application support would be an advantage
  • Holds a clean driving license

 Personal attributes:

  • Self-motivated, flexible & strong problem solving skills
  • Excellent communication and interpersonal skills
  • Attention to detail: can follow written procedures
  • Proven ability to work well under pressure and to tight deadlines
  • Thorough and methodical
  • The ability to work well in a team
  • Autonomous, resourceful, positive and calm in a production orientated environment
*Note: heavy lifting is required in this role