Customer Service Representative (6290 )

Customer Service North Mankato, Minnesota


Description

Position at Navitor Midwest Call Center

Navitor Midwest Contact Center is seeking a Customer Service Representative to work in our North Mankato, MN office supporting our customers in a business-to-business model.  This position is responsible for ensuring best of class service through positive customer contacts including technology communications and phone to ensure customer inquiries are appropriately determined in a timely manner utilizing your strengths in problem solving and resolution.

 

Shift Available

Monday – Friday, 8:00 am - 5:00 pm (CST) with some flexibility

 

Responsibilities Include:

  • Develops strong customer relationships with assigned account(s). 
  • Builds and maintains trust with customer by fulfilling commitments around quality & SLA agreements, handling customer concerns or complaints and coordinates with appropriate manufacturing facilities or 3rd party suppliers to facilitate solutions on a timely basis.  
  • Acquires proficiency in Company ERP (BAAN and BSG) ordering system software.
  • Clarify customer’s questions, inquires, or concerns and communicate with appropriate business partners for resolution as needed with sound problem solving skills.
  • Enter or expedite customer orders in applicable software systems.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests.

 

Minimum Qualifications:

  • Ability to read, interpret, and decipher general written instructions from documents such as work orders, operating procedures, or other job specific written documents into appropriate customer requirements and execute properly. 
  • Must have exceptional ability to communicate effectively with fellow employees and/or customers through written and verbal forums.
  • Strong time management, organization, and follow-through skills. 
  • Ability to work independently for results and customer satisfaction.
  • Basic PC skills including ability to navigate in a MS Windows environment and proficiency in software applications (Excel, Word, etc.).
  • Minimum of two years of related / relevant customer experience specialization.
  • High School Diploma or equivalent is required.

 

Preferred Qualifications:

  • Print experience with a detailed understanding of manufacturing specifications.
  • Ability to utilize past experience and good judgement to carry out instructions furnished in written, oral, or diagram form to meet customer objectives.
  • Respond appropriately and professionally in stressful and/or difficult situations with unsatisfied customers in business to business model.

 

About Our Company

Do you thrive on new growth opportunities, value collaboration and hard work, and believe there is always a better way to serve customers? Navitor is the place for you! Navitor is a leader in the dynamic print industry, and we are looking for candidates with the talent and experience to become a part of our company. Join our team of experts who are redefining what’s possible in the printing industry.

We value a work-life balance and the overall well-being of our employees. You'll see that reflected in our comprehensive benefits package. We offer a competitive benefit package including health, dental & vision insurance, life insurance, 401(k) plan, profit sharing, PTO (paid time off), Holiday pay and other benefits that help inspire our employees to stay and grow with us.

Navitor Inc. is one of America’s largest commercial wholesale printers, delivering innovative programs, services and technologies exclusively to our community of resellers. Headquartered in Minnesota and with manufacturing facilities nationwide, Navitor provides print resellers and distributors the industry’s widest portfolio of personalized print and custom business identity products. Navitor is part of the Taylor Corporation family of companies. For more information, visit our website at Navitor.com.

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