Account Manager II (6976 )

Customer Service Bloomington, Illinois


Description

Position at Taylor Communications Secure & Customer Solutions, Inc.

Taylor Communications is seeking an Account Manager to be the primary liaison between the company and our clients.   The Client Services Team provides support for several high profile and high touch accounts.  This position is responsible for ongoing, tactical contact and execution management of the client’s projects which will require that you have a solid understanding of the flow of project information/data from start to finish.   Account Managers professionally and successfully manage client interactions via email, phone, conference calls or in-person meetings. 

Responsibilities Include:

  • Build and maintain strong client interactions based upon credibility, communication and trust.
  • Continually move projects forward by managing milestones, check-in communications, and deadlines.
  • Manage multiple accounts, programs/projects/tasks in an environment which is driven by regulations and deadlines.  We are deadline driven!
  • Facilitate effective cross-functional communications between teams and client teams.
  • Identify areas to streamline processes, reduce opportunities for error and continuously improve our client services team.
  • Find creative solutions and be persistent against challenges.
  • Be part of a team that is very collaborative!

 

Minimum Qualifications:

  • A bachelor’s degree is strongly preferred, or relevant and equivalent working experience.
  • 7+ years of relevant and equivalent experience is required.
  • 3+ years of start to finish project management experience.  
  • Experience with data analytics, statistics, data logic.
  • Excellent written and verbal communication skills.
  • Skilled at facilitating meetings and conference calls toward a common objective.
  • Detail oriented and able to handle complex tasks.
  • Commitment to achieving the highest standards of quality, and 100% accuracy.
  • Life-long learner who enjoys implementing ways to continuously improve operations.
  • Financial, insurance, print, interactive, and/or compliance driven industry experience is preferred.
  • Strong computer skills, MS Office, Adobe Suite required.  Basic understanding of SQL a plus but not required.
  • Demonstrate basic knowledge of postal guidelines as well as guidelines for Pitney Bowes Presort Services and UPS Mail Innovations.

 

About Our Company 

Taylor Communications Inc. is a go-to-market subsidiary of Taylor Corporation. For more than a century, we've been providing outstanding service and developing innovative products that leverage the technology of our time. By providing market-specific insights and a compelling portfolio of solutions to the healthcare, financial services, commercial and industrial markets, we have become the recognized leader in the management and execution of mission-critical communications.

 

Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees.  We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.  Eligible employees may take advantage our health, dental & vision benefits, as well Holiday Pay beginning the first day of employment.