Customer Service Rep (3574)

Customer Service White Bear Lake, Minnesota


Description

Position at Taymark, Inc.

Taymark Inc. is seeking a Customer Service Rep II for our Customer Service Center Department. This position is responsible for taking incoming calls, supporting customer accounts via telephone, email, chat and fax. Provide consultative support by cross-selling our products, general customer service other related duties assigned. You will need the ability to multi-task and work well in a fast paced environment on a daily basis.

 

Shift Available

  • Shift is Monday – Friday between 8:00 am – 5:30 pm.  Occasional Saturday. 

 

Responsibilities Include:

  • Respond to a high volume of telephone calls with current and/or potential customers.
  • Use a computer system to answer customers’ questions about products, prices, availability, enter orders and check order status.
  • Support & consult with the customer to provide recommendations and solutions
  • Assist customers with website navigation.
  • Backs up other support staff as needed

 

Minimum Qualifications:

  • High school diploma or equivalent
  • Minimum of 3 years of previous experience in sales, customer service, and/or similar function.

 

Preferred Qualifications:

  • Previous call center experience
  • Knowledge of how to increase sales via suggestive selling techniques
  • Ability to multi-task through multiple computer screens, use resources efficiently, make decisions independently, and create an amazing customer experience while handling confrontational or intense situations positively
  • Effective communication skills, both oral and written
  • Proficiency with MS Excel, Word and Outlook
  • Excellent time management skills with ability to manage multiple priorities and meet deadlines
  • Strong attention to detail
  • Must have ability to work independently, as well as in a team environment

 

About Our Company

Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees.

 

We offer a competitive base salary, and an attractive benefit package including health, dental and vision insurance, 401K, incentive compensation plan, PTO (paid time off) and Holiday pay.

 

Taymark Inc. located in White Bear Lake MN, provides a full range of products and services to recognize the achievements of school aged children and the celebration marking milestones in their lives. We will respond with products for schools, teachers, parents, advisors and coaches to help develop children’s pride and confidence in their achievements and provide lasting memories of celebrations of significant events in their formative years.  Taymark also provides Business Communication products such as; Letterhead, Stationery, Brochures, Post Cards, Holiday cards, Recognition certificates and jackets etc. Business units within Taymark include: Elementary & Middle School, High School & Prom, PaperDirect, Idea Art, Current Labels, Artistic Labels, Party, Costumes, and Fulfillment (Pick & Pack and Wide-Format Digital Print).