Account Manager (3764)

Customer Service North Mankato, Minnesota


Position at Card Fulfillment Services

Card Fulfillment Services is seeking an Account  Manager, you will be responsible for providing high level customer service to fulfillment savvy, professional clients while following live projects through the production process and monitoring on-going customer activities. This position will work closely with sales, production and IT departments to coordinate all aspects of customer requirements and requests

Shift Available


  • 1st Shift


Responsibilities Include:


  • Manage book of accounts by answering questions via phone, email, and internally managing day to day activities
  • Communicate job status, invoicing and other day-to-day details to customer
  • Prepare job details for operations and implementations
  • Open jobs in Job Log/Project Log
  • Generate internal PO/job ticket/invoice
  • Coordinate details to send job samples
  • Coordinate details for data/ packaging mock-ups
  • Lead / attend standing calls with clients
  • Communicate with Operations on changes in live jobs
  • Follow established ISO procedures for all work
  • Review and approve estimate matches actual and provide for billing
  • Track job status and ensure jobs are completed on time
  • Communicate job updates to sales/customer
  • Attend meetings as needed to update on projects/accounts
  • Work with implementation team to ensure all required jobs info is account for before hand-off to production
  • Obtain, analyze and deliver collateral estimates to sales and/or customers
  • Manage timelines and deadlines for personal tasks as well as for customers/projects/jobs
  • Ensure customer PO matches estimates at start of job.
  • Request schedules from production
  • Send customer support info (file formats, template info, etc) as needed
  • Maintain a clean, organized work area
  • Comply with all safety, DOT, HAZMAT and environmental policies and procedures
  • Use all designated Personal Protective Equipment as required
  • Behave in accordance with Travel Tags, Inc. Core Values


Minimum Qualifications:


  • Required: High school diploma or equivalent
  • Desired: Associates or Bachelor’s in Business Administration or related field
  • 2 year customer service experience with high-level, professional/business clients
  • Previous project management experience
  • Previous leadership experience




Preferred Qualifications:


  • Ability to find win-win in all situations
  • Ability to set and meet deadlines in all facets of job
  • Ability to communicate and work in customer-centric manner
  • Excellent decision making and creative problem solving skills
  • Excellent technical writing skills to be able to produce high-quality reports
  • Possess high level of integrity and objectivity by using data in making decisions
  • Self-starter with excellent organizational skills who has proven to handle multiple activities
  • Knowledge of spreadsheet or database software
  • Knowledge of billing and/or invoicing process and procedures
  • Strong attention to detail, process oriented and organized
  • Interact constructively and effectively with all plant employees
  • Ability to work in a team environment toward a common goal
  • Reacts to change productively and handles other tasks as assigned
  • Maintains a pattern of regular and predictable attendance
  • A service-oriented individual with a high energy, positive and friendly demeanor
  • Ability to respond to continually changing priorities and coordinate multiple projects
  • Computer skills (Outlook, Excel, Word, PowerPoint, Sharepoint, internet research)
  • Strong customer service, interpersonal, communication and problem solving skills
  • Ability to read, write, speak and comprehend English




About Our Company


We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.

Travel Tags was founded in 1973 as a manufacturer of luggage tags and travel accessories. We produced our first gift card in 1999, entering what is now a $100 billion growth industry. Today we’re known as the preeminent solutions provider in the ever-changing stored-value market, and we ship hundreds of millions of gift cards throughout the world each year.

Our turnkey solutions include design, e Commerce, card manufacturing, data management, secure packaging and a broad range of specialty print technologies that help create lasting impressions for some of the world’s most prominent brands. Our world-class solutions have earned us the most coveted industry accolades, including the International Card Manufacturer's Élan Award, People’s Choice Award, Judges Choice Award and Best Gift Card of the Year