Project Manager (6459 )

Administrative Services Hagerstown, Maryland Arden Hills, Minnesota Fort Worth, Texas West Sacramento, California


Position at Taylor Communications Secure & Customer Solutions, Inc.

Taylor Communications is seeking a Project Manager I to work at one of the following location (we're flexible): Dayton, OH; West Sacramento, CA; Fort Worth,TX; or Hagerstown, MD.   The PM will be part of the Customer Communications Solutions group. This position will focus on facilitating the implementation of software solutions to provide document generation and delivery through a combination of print/mail and digital channels for clients.

Project Managers become engaged in opportunities once Solution Architects have secured client approval on a Statement of Work which defines the scope of the program.  During the next phase of the process, the Project Manager supports the needs of the Solution Architect as technical documentation is developed for the software solution.  After the technical documentation is approved by the customer, ownership of the project transfers to the Project Manager who will manage the internal team of Developers, Compositions Specialists, Customer Service Representatives, Solutions Architects and Sales as well as individuals engaged in the project from the client through the implementation of the solution and close-out of the project. 

 As a team, we succeed when we …

  • Delight our Clients with our process and the final deliverables.
  • Deliver solutions within mutually agreed upon timetable with our Clients.
  • Deliver solutions that meet mutually agreed upon quality expectations with our Clients.
  • Deliver solutions that stay within budget.
  • Protect our Clients’ brand.
  • Protect the integrity of our Clients’ data.
  • Grow Team Members in their roles (skills, knowledge, and collaboration).
  • Improve our process to become better at what we do.

Responsibilities Include:

  • Utilizes strong project management practices to meet deadline, cost, and quality expectations through leadership of the project team.
  • Ensures solution delivered meets scope as defined in Statement of Work and Program Requirement Document.
  • Manages changes to the scope, whether internally (non-billable) or client (billable) driven, and their impact on schedule and costs.
  • Builds project schedules and employ them throughout the duration of the project.
  • Monitors project costs to control implementation expenses.
  • Oversees billing for all implementation charges and transactional billing for the solution occurs accordingly to pricing set forth in Statement of Work.
  • Provides first line support for client and internal project team members.
  • Transitions on-going support of solution to client service representative as part of the close-out phase.
  • Leads weekly client meetings and internal meetings, including the preparation of pre-meeting materials and meeting notes.
  • Manages getting approvals internally and externally to move projects forward.
  • Secures client feedback upon completion of the project.
  • Supports internal Project Close-out meeting and documentation.
  • Recognizes and responds appropriately to risk factors that could impact the project.
  • Understands stakeholder expectations and is able to effectively communicate/present project status, details or decisions to internal or client management.
  • Embraces the standards around our project management approach and ensures all procedures are followed.

Minimum Qualifications:

  • Formal Project Management training.
  • High School Diploma/GED or equivalent combination of experience, education and/or training.
  • Strong interpersonal, communication and customer-facing skills.
  • Excellent presentation skills.
  • Proficient with Microsoft Project and Microsoft Office Suite.
  • 1-5 Years of experience as a Project Manager.
  • Ability to travel up to 10%.

 Preferred Qualifications:

  • Bachelor’s Degree in related discipline.
  • Knowledge/Experience in Software/Systems development.
  • Knowledge/Experience Print/Mail and/or Marketing Industry.

About Our Company

Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees.

We offer an attractive compensation package, including a competitive base salary, and a competitive benefits package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.  Eligible employees may take advantage our health, dental & vision benefits, as well Holiday Pay beginning the first day of employment.

Taylor Communications is a go-to-market subsidiary of Taylor Corporation. For more than a century, we've been providing outstanding service and developing innovative products that leverage the technology of our time. By providing market-specific insights and a compelling portfolio of solutions to the healthcare, financial services, commercial and industrial markets, we have become the recognized leader in the management and execution of mission-critical communications.

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