Customer Account Project Manager (8537 )

Customer Service North Mankato, Minnesota


Position at The Occasions Group, Inc.

Customer Service

The Occasions Group, an industry leader specializing in paper converting, manufacturing and printing greeting cards, social stationary, napkins and envelopes as well as providing the best in specialty finishing services is looking for a Customer Service Representative to ensure that our customers receive the best service possible

Shift Available: Monday – Friday 8:00 AM – 5:00 PM

Responsibilities Include:

  • Handle service problems politely and efficiently.
  • Quick and efficient when processing customer requests.
  • Process customer POs in a timely and accurate manner as well as track orders throughout departments.
  • Coordinate and communicate multiple complex pieces of an order to meet customer requirements and expectations.
  • Ensure that customer requests and expectations are met including answering questions on stock, orders, pricing and general inquires.
  • Able to anticipate customer requests, problems and needs in a timely manner.
  • Addresses any issues that a customer might have in a timely and proactive manner including shipping, payment, and pricing requests.

Minimum Qualifications:

  • High school degree of GED required
  • Customer Service experience
  • Knowledge of Microsoft Excel
  • Production experience preferred
  • Familiar with printing and process terminology preferred
  • Strong attention to detail
  • Strong written and verbal communication
  • Detail oriented and able to work with numbers

About Our Company

We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, incentive compensation plan, PTO (paid time off) and Holiday Pay.

The Occasions Group (formerly known as Carlson Craft) is a group of companies set out to be the preferred printing partner that provides consumers with products and services that celebrate life in all of its occasions. Our companies strive to provide our retailers and end customers with the newest designs, services, technologies, and tools needed for selling and ordering our robust line of products.

We offer everything from wedding invitations, graduation and baby announcements to party invitations, holiday cards, and so much more! Our commitment to our partners is to make it easy and smooth to do business with us, which is where you come in! 

We are looking for motivated individuals that want to join a team that prides itself on respect, passion for customers and for work, contributing fresh ideas, as well as sharing responsibility and accountability.