Customer Service Representative (5971 )

Customer Service Vernon, California


Description

Position at Echelon Fine Printing

As a Customer Service Representative with Echelon, you will ensure that our customers receive the best service possible through positive interactions. You will receive inquiries by phone and email to ensure orders are processed correctly and in a timely manner. 

Schedule

  • Monday - Friday 8:00 am – 4:30 pm. 
  • No shift bidding or rotating schedules!

Key Responsibilities

  • Answer questions on and guide customers through product choices and options supporting a high volume of house account customers via phone, voicemail and email.
  • Effectively handles telephone and email inquiries in a professional and timely manner.
  • Enter Job Order details clearly and completely in company systems.
  • Ensure all orders received by noon are processed same day and after noon processed before 9 am the following business day. 
  • Provides back-up support to other team members including receptionist in the performance of job duties as required
  • Maintain regular contact with customers to process orders
  • Address any quality or service concerns, handle complaints or technical questions and ensure order is completed and shipped on time

Requirements

  • Minimum of 2 years of print related experience
  • Minimum of 2 years of related/relevant customer facing experience
  • Ability to communicate professionally both verbally and in writing
  • Strong multi-tasking, attention to detail and analytical problem-solving skills
  • Demonstrated computer proficiency with Microsoft Office Suite (Outlook, Word), Excel knowledge preferred
  • Positive interpersonal skills for interaction with customers, team members, and management
  • High school diploma or equivalent

About Echelon

We value a work-life balance and the overall well-being of our employees. You'll see that reflected in our comprehensive benefits package we offer that help inspire our employees to stay and grow with us. 

  • Health, Dental, Vision insurance & Flexible Benefits starting on your first day of employment when hired at benefit eligible status,
  • Eight paid holidays
  • PTO (paid time off)
  • Life insurance
  • 401(k) plan with an employer match

Echelon provides innovative and personalized solutions that help their customers express their uniqueness.  They offer a full range of business identity products that allows companies to present a positive and professional image in their marketplace.

Taylor Corporation is one of the largest privately held companies in the U.S. and is one of the top-10 providers of personalized communications in North America. Taylor’s more than 80 affiliated companies (with over 11,000 employees) are located across North America, China and Europe, and serve over half of the Fortune 500 companies and millions of small business and consumers