Part-Time Customer Service Representative (2817)

Customer Service North Mankato, Minnesota


Description

Position at Carlson Craft, Inc.

Carlson Craft, the first choice in personalized communications for life’s events, is seeking a part-time, Customer Service Representative. This is an exciting opportunity for an individual to gain knowledge and experience through interactions with channel partners, provide information in response to inquiries about products and services, and to handle and resolve issues to create the best experience for our customers.

Shift Available: Monday - Friday, 12:00pm - 5:00pm

Responsibilities Include:

  • Verify the accuracy of order data before it is typeset.
  • Typeset the order on the computer making sure to accurately enter the information in the correct point size, font style, format, and wording.
  • Locate and correct data entry errors, or report them to supervisors.
  • Check completed work for spelling, grammar, punctuation, format, etc. to verify quality.
  • Answering incoming calls.
  • Making outgoing calls to dealers when the order is questionable
  • Answer dealer’s questions about a particular product or about our website. 
  • Address dealers’ concerns on orders that have already been shipped, corrections, or credits.
  • Pull customer information in system and make appropriate changes in computer system.
  • Work on dealer quotes and any etiquette questions dealers may have.
  • When appropriate, do tele-sales to current dealers to place catalogs.

 

Minimum Qualifications:

  • Previous customer service experience is a plus.
  • Multi-tasker.
  • Knowledge using a PC.
  • Verbal and written communications are essential because of dealer interaction.
  • Must know math because of quotes that are made to dealers.
  • Detail-oriented
  • Good organizational skills
  • Must work well independently and in a group

 

About Our Company

We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.

 

Carlson Craft is a company set out on a mission to help people communicate and celebrate all of life’s most important events through personalized products. We strive to provide our retailers and customers with new designs, services, technologies and tools for selling and ordering our robust line of products including wedding invitations, graduation announcements, baby announcements, party invitations, holiday cards and so much more! Our commitment to our partners is to make it easy and smooth to do business with us and that’s where you come in! Join a motivated team that prides itself on respect, passion for our work and our customers, fresh ideas, responsibility and accountability.