Software Support / Software Implementation Specialist (6133 )

Customer Service Alpharetta, Georgia


Position at Taylor Communications Inc.

Taylor Communications/Healthcare is seeking a Software Support / Implementation Specialist to assist external / internal customers on resolving software issues/problems. The position is responsible for Software Support, Services, Implementations and Customer Satisfaction.


Shift Available

  • Monday thru Friday, 8 to 5 or 9 to 6, with rotating 24 x7 after-hours, on-call responsibilities.


Responsibilities Include:

  • Answer support request phone calls, e-mails and web requests.  Respond to customers, log and update information in call tracking system
  • Evaluate client needs, provide support and develop configurations that support business processes
  • Assists clients in the support and implementation of technical systems, software, or solutions
  • Support, plan and execute on delivery of problem resolution, Implementation plans, tests and troubleshooting system setups
  • Provide training, documentation and support for end users or customer Tier 1 support entities
  • Adjust to new support and business opportunities
  • Use knowledge of LAN/WAN systems to help support internal and external
  • Occasion travel may be needed


Minimum Qualifications:

  • 4+ years of experience in systems management and support (application focused)
  • Associates/Bachelor’s Degree or Technical Certification in IT, Computer Science, related field and /or additional years of experience
  • Experience supporting end users in a Help Desk or Field Service role
  • Experience supporting, configuring and integrating complex software
  • Established knowledge of commonly-used concepts, practices, and procedures within the Software Support field
  • Proven ability to multitask and prioritize
  • An understanding of basic functions of ERP, MRP and CRM systems (Call center tracking software usage)
  • Strong documentation skills and attention to detail, with the ability to create, edit, and refine technical documents


Preferred Qualifications:

  • Capabilities in SQL, scripting, and programming
  • Demonstrated experience in Windows OS’s (server and desktop), Active Directory Domains, Networks, IIS Web services, load balancing and clustering are all largely favorable
  • Demonstrated experience with VMware ESXi and/or Hyper-V server virtualization
  • Experience with Server administration
  • Experience in Hosted Software Environments
  • Familiarity with monitoring systems using tools such as Solarwinds, Orion is a large plus.
  • Knowledge of ITIL processes and / or Project Management


About Our Company

Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees.


We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.  Eligible employees may take advantage our health, dental & vision benefits, as well Holiday Pay beginning the first day of employment.


Taylor Communications is a go-to-market subsidiary of Taylor Corporation. For more than a century, we've been providing outstanding service and developing innovative products that leverage the technology of our time. By providing market-specific insights and a compelling portfolio of solutions to the healthcare, financial services, commercial and industrial markets, we have become the recognized leader in the management and execution of mission-critical communications.


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