Customer Service Representative (7015 )

Customer Service Fenton, Missouri


Description

Position at Optima Graphics, Inc.

Optima Graphics is seeking a Customer Service Representative to implement data into our SQL database providing accurate production instructions for client projects. 

 

Shift Available

  • Monday – Friday 9:00 to 5:30

 

Responsibilities Include:

  • Gather and organize order details from Account Coordinator and Preflight Representatives
  • Identify missing or incorrect information in client details and troubleshoot
  • Data entry into SQL database
  • Coordinate with internal department regarding job details. 
  • Maintain communication both internal and external through phone and email
  • Perform Account Representative responsibilities in their absence
  • Client education of our products and processes 

 

Minimum Qualifications:

  • Ability to work into evening hours
  • Ability to work overtime during peak seasons
  • Minimum of 2 Years of Data Entry Experience
  • Minimum of 2 years Customer Service Experience
  • Extreme Attention to Detail
  • Excellent Written & Verbal Communication Skills
  • Excellent Organization Skills
  • Ability to Work Well Under Pressure
  • Ability to Prioritize Workload Effectively

 

Preferred Qualifications:

  • Experience in Commercial Printing Industry is a plus
  • Minimum of 40 wpm typed

 

About Our Company

Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees.

 

We offer a competitive base salary, and an attractive benefit package including health, dental and vision insurance, 401K, incentive compensation plan, PTO (paid time off) and Holiday pay.

 

Optima Graphics is a highly energetic premier supplier of large and grand format graphics, creativity, and fabrication and technology solutions to the event and trade show industry. Optima has over two decades of experience crafting graphics and related exhibit products and services that help our customers meet tight deadlines. Optima's dedicated factory of artisans produce exhibit and event related products on a wholesale basis through a network of loyal resellers.