Application Support Specialist (8010 )

IT North Mankato, Minnesota


Description

Position at Taylor Technology Services Inc

Taylor Technology Services is seeking an Application Support Specialist – Level 1 to assist our customers on various software platforms. The position is responsible for answering calls, chat, and emails from various customers on multiple software platforms.

 Shift Available

  • Monday – Friday between 8am -6pm

 Responsibilities Include:

  • Provide technical support, as well as customer service for a variety of software platforms
  • Help create and maintain documents covering infrastructure, environment, process and procedures (e.g. deployment process, testing, etc.), including and flows charts and diagrams.
  • Monitor ticket queues, emails, chats, and take phone calls when issues are reported; respond to customers via email, chat and phone to acknowledge receipt of their requests within Service Level Agreement commitments

 Minimum Qualifications:

  • Strong communication skills, both written and oral
  • Customer service experience
  • Experience working with Windows programs, eg Microsoft Office, Internet Explorer

 Preferred Qualifications:

  • Experience with Technical Support
  • Troubleshooting experience on multiple browsers

 About Our Company

Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees.

 We offer a competitive base salary, and an attractive benefit package including health, dental and vision insurance, 401K, incentive compensation plan, PTO (paid time off) and Holiday pay.

Taylor Corporation, one of the largest privately held companies in the United States, provides innovative products, technologies and services that focus on the evolving needs – personal and business – of more than half of the Fortune 500 companies and millions of small businesses and consumers around the world. With more than 80 domestic and foreign subsidiaries, Taylor is recognized as one of the top 3 graphics communications companies in North America, delivering what matters most to its customers.

At Taylor Digital, we look to the market from a technology-first perspective.  This approach answers the needs of customers in a different way to emphasize the strength of our collective systems.  We look to the future for innovation and progress.  We share a common set of values and our vision is to continuously engage in projecting, sharing, and finding empowerment from these values:

  • We respect the potential and significance of every individual
  • We have a passion for our customers and our work
  • We believe there is always a better way
  • We embrace personal and shared responsibility and accountability