Customer Service Representative (7780 )
Curtis 1000 is seeking a Customer Service Representative to successfully support our sales representatives and customers for a variety of customer related issues which include effectively resolving inquires in a timely manner to ensure customer satisfaction and retention.
- 1st shift; Monday - Friday
- Act as a dedicated (but not exclusive) CSR for every account or assigned Sales Representative.
- Anticipate internal and external customers’ needs whenever possible and respond quickly and accurately.
- Document and maintain SOP’s as needed for accounts including processes between customer and operation center.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Receive complaints (Dissats) via phone from the sales representatives and/or customers and document details in operating system.
- Monitor inventory levels and issue purchase orders as necessary to ensure product availability for customers.
- Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers.
- Represent the company and its products in a courteous and professional manner.
- Partner with sales representatives to build sustainable relationships of trust through open and interactive communication.
- Provide back-up territory coverage (via phone) in the Sales Representatives’ absence.
- Calculate price, discount, sales representative's commissions, and shipping charges as required.
- Assist in editing and order entry overflow during peak periods.
- The minimum education required for this position is a high school degree or GED (general education degree) and 2+ years of previous customer service or customer support experience.
- Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.
- Effective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization in person or via phone.
- Effective time management skills and the ability to manage multiple tasks and prioritize tasks.
- Ability to perform basic mathematical calculations.
- Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook.
- Excellent problem solving, follow-up, and organizational skills.
- In-depth knowledge of company product and services; Direct Mail and Digital print knowledge helpful.
- Knowledge of commonly-used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing, outside vendor (mill) relations.
About Our Company
We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.
Curtis 1000, a business communications company, is as dedicated to our employees as they are to helping our clients express their uniqueness while improving their operational efficiency. Our direct marketing and communications process/print management solutions are individually tailored for each client to maximize results internally and in their markets.
Even as a 130-year-old company Curtis 1000 feels brand new. Since we’ve always been about bringing value to our clients, we have armed ourselves with innovative ad-agency-quality ideas, invested in state-of-the-art technologies, and developed our capabilities to ensure implementation through just one supplier: Curtis 1000.
As a foundation for success, the Curtis 1000 advantage includes our affiliation with Taylor Corporation, one of the largest privately held companies in the U.S., as well as one of the top-10 providers of personalized communications in North America. A forward-thinking organization, our shared values and purpose of creating opportunity and security for our employees is at the core of everything we do. Taylor’s more than 80 affiliated companies with 14,000+ employees are located across North America, China and Europe, and serve over half of the Fortune 500 companies and millions of small businesses and consumers.
“Curtis 1000 is an equal opportunity employer of minorities, females, individuals with disabilities, and protected veterans.”