Customer Service Representative (6104 )

Customer Service Tempe, Arizona


Position at Taylor Communications Inc.

Taylor Communications is seeking a Customer Service Representative to work in Tempe, Arizona. The position is responsible for answering customer phones calls relating to placing orders and/or questioning specific pieces of orders already in the facility


Shift Available

  • Monday – Friday 8:00AM – 5:00PM


Responsibilities Include:

  • Answers phone calls relating to customer orders, order questions, shipping status of orders, etc. 
  • Quotes prices to customers on semi-custom forms orders and assists customers in setting up new systems and/or orders.
  • Follows up with manufacturing facility on order shipping status to keep customers informed of product deliveries.
  • Issues credits to customers when necessary as well as enters package goods orders and completes other necessary work related paperwork when needed. 
  • Calls customers to verify order specific information when Order Entry employees are unsure of customer requirements.   
  • Maintain attendance according to facility guidelines as well as be able to work constructively with co-workers, supervisors, vendors, etc. in performing daily responsibilities.


Minimum Qualifications:

  • High School Diploma or equivalent is required.
  • Prior customer service related experience and basic computer operation skills, accurate typing ablity (30 WPM or more) are needed.  
  • Ability to read, interpret, and decipher general written instructions from documents such as work orders, safety regulations, operating procedures, or other job specific written documents. 
  • Must have exceptional ability to speak and communicate effectively with fellow employees and/or customers in person and via the telephone.


Preferred Qualifications:

  • Ability to perform basic mathematical functions such as addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimal.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form as well as respond in stressful and/or difficult situations with unsatisfied customers 

About our Company:

Taylor Communications is a recognized leader in the healthcare, financial services, retail and industrial markets.  With over a century of expertise and a solutions-driven portfolio, the company helps its customers advance their reputations through improved communication with consumers, patients, employees and other stakeholders.

As a foundation for success, the Taylor Communications Advantage includes our affiliation with Taylor Corporation, one of the largest privately held companies in the U.S., as well as one of the top 3 personalized marketing solutions providers in North America. A forward-thinking organization, our shared values and purpose of creating opportunity and security for our employees is at the core of everything we do. Taylor’s more than 80 affiliated companies with 12,000+ employees are located across North America, Europe, Bulgaria China, India, and the Philippines, and serve over half of the Fortune 500 companies and millions of small businesses  and consumers.

We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.