Item Setup Coordinator (6433 )

Customer Service North Mankato, Minnesota


Description

Position at Fine Impressions, Inc.

Fine Impressions, an industry leader specializing in paper converting, manufacturing and printing greeting cards, social stationery, napkins and envelopes as well as providing the best in specialty finishing services is looking for an Item Setup/Customer Support Coordinator ensure that our customers receive the best service possible.

Shift Available: Monday – Friday 8:00am – 5:00pm

Responsibilities Include:

  • Creating and implementing new product requests or changes and communicating with production and office teams
  • Ability to coordinate and communicate multiple complex pieces of an order to meet customer requirements and expectations
  • Read and interpret customer specifications to identify product setup needs
  • Load new products into system
  • Identify and record product information, instructing production team on required processes
  • Ensure consistency in creation and execution on like new product development
  • Quality check product setup and ensure it matches requirements requested by customer
  • Keep pace with product launches
  • Monitor and execute on day to day requests and communication on product setup
  • Work with internal teams to setup, adjust and communicate launching product needs
  • Other duties as assigned by manager

Minimum Qualifications:

  • High school degree or GED required
  • Production experience preferred
  • Customer Service experience
  • Familiar with printing and process terminology (i.e. 2/2, etc.) preferred
  • Knowledge of Microsoft Excel
  • Strong attention to detail
  • Written and verbal communication

About Our Company

We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay. 

At Fine Impressions, we want to do more than ship an order. We look forward to working with customers to help develop their business. We value partnerships forged through strong, enduring relationships. At Fine Impressions, we enjoy our work. We live the energetic, motivated work ethic of our Minnesota heritage. We build our business on trust, honesty and a genuine desire to help.