Customer Service Rep II (3131)

Customer Service Newtown Square, Pennsylvania


Position at Taylor Communications Inc.

Taylor Communications is seeking a Customer Service Rep II to work in our Newtown Square, PA location. The position is responsible for Customer support within a studio team environment  of multiple high touch accounts.


Shift Available

  • Monday – Friday  8:30 – 5:00 PM 


Responsibilities Include:

  • Enters customer orders and quote requests
  • With training will work proficiently within internal systems, responds to customer questions & requests with sense of urgency and customer focus.  Working within customer expected Service Level Agreement.
  • Works directly with key members of customer’s organization
  • Proactively solves order, product and inventory issues
  • Delivery of outstanding service to customers, meeting customer expectation
  • Develop strong business relationships with key members of customer’s organization
  • Utilizes knowledge of various systems to perform Customer Service functions for customers



Minimum Qualifications:

  • High School Diploma
  • 2-3 Years in customer service and office environment
  • High level communications skills
  • Microsoft Excel, Outlook and Power Point


Preferred Qualifications:

  • Bachelors degree
  • 5 years print and industry knowledge
  • High level excel and outlook experience and power point would be a bonus
  • Experience in Graphics, Marketing, E-Commerce 



About Our Company

We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.


Taylor Communications is a go-to-market subsidiary of Taylor Corporation. For more than a century, we've been providing outstanding service and developing innovative products that leverage the technology of our time. By providing market-specific insights and a compelling portfolio of solutions to the healthcare, financial services, commercial and industrial markets, we have become the recognized leader in the management and execution of mission-critical communications.


For more information, visit