Customer Service Rep II (3131)

Customer Service Newtown Square, Pennsylvania


Position at Taylor Communications Inc.

Taylor Communications is seeking a Customer Service Rep II to work in our King of Prussia, PA location. The position is responsible for Customer support within a studio team environment  of multiple high touch accounts.


Shift Available

  • Monday – Frdiay  8:30 – 5 PM 


Responsibilities Include:

  • Enters customer orders and quote requests
  • With training will work proficiently within internal systems, responds to customer questions & requests with sense of urgency and customer focus.  Working within customer expected Service Level Agreement.
  • Works directly with key members of customer’s organization
  • Proactively solves order, product and inventory issues
  • Delivery of outstanding service to customers, meeting customer expectation
  • Develop strong business relationships with key members of customer’s organization
  • Utilizes knowledge of various systems to perform Customer Service functions for customers



Minimum Qualifications:

  • High School Diploma
  • 2-3 Years in customer service and office envinronement
  • High level communciations skills
  • Microsoft excel, outlook and powerpoint


Preferred Qualifications:

  • Bachelors degree
  • 5 years print and industry knowledge
  • High level excel and outlook experience and power point would be a bonus



About Our Company

We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.


Taylor Communications is a recognized leader in the healthcare, financial services, retail and industrial markets.  With over a century of expertise and a solutions-driven portfolio, the company helps its customers advance their reputations through improved communication with consumers, patients, employees and other stakeholders.


As a foundation for success, the Taylor Communications Advantage includes our affiliation with Taylor Corporation, one of the largest privately held companies in the U.S., as well as one of the top 3 personalized marketing solutions providers in North America. A forward-thinking organization, our shared values and purpose of creating opportunity and security for our employees is at the core of everything we do. Taylor’s more than 80 affiliated companies with 12,000+ employees are located across North America, Europe, Bulgaria China, India, and the Philippines, and serve over half of the Fortune 500 companies and millions of small businesses  and consumers.