Process Improvement Intern (6406 )

Administrative Services North Mankato, Minnesota


Position at Carlson Craft, Inc.

The Process Improvement Intern will work closely with lead individuals to assist with a variety of special projects that relate to enhancing and improving our business processes. This individual will be responsible for tasks such as:  reviewing our current web-based office help manual for revisions, updates, layout and content; research and data analysis; creating, editing and standardizing our standard operating procedures (SOP’s) along with providing feedback and implementing new best practices as it relates to process and customer experience.

Shift Available

  • Flexible working hours per week, with a minimum of 15 hours required.

Responsibilities Include:

  • Support the goals to improve and strengthen our business processes
  • Support the goals to improve and strengthen employee knowledge of process and procedure
  • Analyze, propose and execute on improvements and enhancements to our web-based manuals
  • Work on a variety of special projects based on business needs and business priorities
  • Manage multiple projects as directed
  • Notify lead of problems that will impact timelines and/or quality
  • Various analysis and research including day to day and long term, including “what if” scenarios
  • Collaborate and support supervisors, managers, and lead personnel to improve steps/workflow, create documentation, and implement changes as business needs dictate
  • Recommend methods for, and execute on identified process gaps and target improvements in business operations

Minimum Qualifications:

  • MS Excel skills required (knowledge in formulas, functions, Pivot tables, charting, linking multiple workbooks, macros is preferred)
  • Working knowledge of MS Word and PowerPoint
  • Familiarity with entry to intermediate-level web creation, design, implementation
  • Provide open and timely communication
  • Able to analyze, compile, and communicate data results
  • Problem Solver
  • Strong written communication skills (reporting and/or SOP writing)
  • Strong interpersonal skills; must enjoy working collaboratively with cross-functional departments
  • Ability to work independently, and be a self-starter

About our Company:
Carlson Craft, a company set out on a mission to help people communicate and celebrate all of life’s most important events through personalized social stationery has an exciting opportunity. Carlson Craft strives to provide our retailers and customers with new designs, services, technologies and tools for selling and ordering our robust line of social stationery products including wedding invitations, graduation announcements, baby announcements, party invitations, holiday cards and so much more! Our commitment to our partners is to make it easy and smooth to do business with us and that’s where you come in! Join a motivated team that prides itself on respect, passion for our work and our customers, fresh ideas, responsibility and accountability.