Customer Service Center Rep II (3573)

Customer Service White Bear Lake, Minnesota


Description

Position at Taymark, Inc.

Taymark is seeking an energetic, motivated Call Center Sales Representative to contact the company’s diverse customers and prospects. The position is responsible for interacting with existing customers and new prospects primarily by phone to increase sales of the organization's products and/or services. Provides support to customers over the phone.  Relies on experience and judgment to plan and accomplish goals.

 

Shift Available

  • Monday-Friday.  Preferred shifts:   One shift is 8:00am-4:30pm CST and the other is 9:00am-5:30pm CST

 

Responsibilities Include:

 

  • Handle a high volume of inbound/outbound calls with an emphasis on sales and customer service to our customers
  • Follow and work with a sales process to meet or exceed sales dials, sales contacts and sales goals
  • Utilize both outbound and inbound sales skills to engage, build rapport , and interact with existing customers and prospects
  • Enters orders into the AS400 system as a result of the sales call

 

Minimum Qualifications:

  • 1-3 years of experience in inbound/outbound sales
  • Completion of high school (or GED)
  • Excellent verbal communication skills are necessary in dealing with customers, account reps and managers. Ability to develop relationships with customers based on strong, interpersonal communication skills and trust
  • Good written communication skills to professionally communicate with customers, account reps and managers via email
  • Time management, organization, and follow-through skills. Ability to work independently
  • Ability to work under pressure of order deadlines and with constant interruptions
  • Ability to learn product, pricing and company policy information
  • Ability to deal with customers, managers and division staff in a professional, service oriented manner
  • Good listening skills required to understand customers requirement
  • Basic PC skills including ability to navigate in a website environment and proficiency in software applications (Word, Excel)
  • Ability to learn to operate in an AS400 computer system and navigate using multiple screens and through screen processes
  • Demonstrated record of consistently good attendance/punctuality 

 

Preferred Qualifications:

  • Experience in using a customer contact system such as Microsoft Dynamics or Sales Force
  • Printing industry background

 

 

About Our Company

Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees.

 

We offer a competitive base salary, and an attractive benefit package including health, dental and vision insurance, 401K, incentive compensation plan, PTO (paid time off) and Holiday pay.

 

Taymark Inc. located in White Bear Lake MN, provides a full range of products and services to recognize the achievements of school aged children and the celebration marking milestones in their lives. We will respond with products for schools, teachers, parents, advisors and coaches to help develop children’s pride and confidence in their achievements and provide lasting memories of celebrations of significant events in their formative years.  Taymark also provides Business Communication products such as; Letterhead, Stationery, Brochures, Post Cards, Holiday cards, Recognition certificates and jackets etc. Business units within Taymark include: Elementary & Middle School, High School & Prom, PaperDirect, Idea Art, Current Labels, Artistic Labels, Party, Costumes, and Fulfillment (Pick & Pack and Wide-Format Digital Print)