Customer Service Manager (5522 )

Customer Service North Mankato, Minnesota


Description

Position at Corporate Graphics Commercial

Corporate Graphics Commercial is seeking a Customer Service Manager. The job function of a Customer Service Manager requires strong communication and organizational skills. The individual needs to effectively manage customer relationships to insure satisfaction. They need to effectively hire, train and retain team members. This individual needs to effectively communicate issues, concerns or results with various levels of the internal and external organizations and how to assign and manage workflow to meet customer service levels. This individual also knows how to best coach, mentor, manage and lead performance goals and how to resolve customer concerns in a timely and effective manner.

Shift Available
Monday through Friday 8:00AM to 5:00PM

Responsibilities Include

  • Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies. 
  • Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs.
  • Identifies areas of opportunity within the teams(s) to develop and implement comprehensive improvement plans to meet customer requirements and efficiency.
  • Coordination of information between internal departments to ensure that all client and company goals are being attained.
Preferred Qualifications
  • Bachelor’s Degree preferred
  • Previous experience managing direct reports
  • Strong project management skills are required.
  • Strong presentation skills
  • One to three years related experience and/or training in the customer service industry.
  • At least 3 years supervisory experience; or equivalent combination of education and experience.
  • Strong leadership, communication, and organizational skills
  • PC and MS Office Software skills.

About Our Company

We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.

How to apply:

This position is located at our office in North Mankato, Minnesota.   If you meet the above requirements, please click on the apply button.  You will then be asked to complete our application process, which will be provided to our hiring team for review.  Only candidates who most closely match the requirements will be contacted. EOE

Company History and Values

The history of Corporate Graphics Commercial dates back to 1989 when we began operations in our current location. Through the succeeding years, CGC has grown to become one of the region's premier commercial printers by offering creative, high-quality solutions for a wide variety of clients.

The growth of CGC can be directly attributed to our "customer-focused" approach and the support of our parent company, Taylor Corporation. We have assembled a well-rounded team of seasoned professionals who can quickly and effectively respond to any situation or problem. The efforts of our employees are enhanced by the latest technology and equipment.

Every person on our staff is committed to providing good customer service and to producing high-quality products and services.