Customer Service Representative (2nd shift) (6383 )

Customer Service Jeffersonville, Indiana


Description

Position at Taylor Communications Inc.

Taylor Communications is seeking a Customer Service Associate to work in our Jeffersonville, Indiana location. The position is responsible to track internal communications, order entry, and fulfillment.  Verify available inventory for orders. Monitor, audit, and provide reports on inventory levels to ensure that appropriate supply of products are available in the distribution center.

 

 

Shift Available

  • 2:00pm – 10:30pm
  • Monday – Friday

 

Responsibilities Include:

  • Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
  • Take, enter, process, and/or expedite orders.
  • Provide price estimates and quotes.
  • Providing effective customer follow-up in post-sales activities.
  • Provide effective and professional communication practices with account representatives and customer.
  • Relay communication chains between Customer Service, Scheduling, Shipping, and other departments.
  • Utilize computer to properly account for issues, returns, receipts of new materials, and associated back-orders.
  • Maintain inventory for office supplies by re-ordering supplies when needed.
  • Enter any discrepancy with a product onto the Unable to Receive report (UTR), once sales resolves the issue produce the correct receipt for the item.
  • Follow all established safety rules and regulations and utilize required safety equipment.
  • Maintain work area in a clean and orderly condition.
  • Perform any other related duties as required or assigned.

 

Minimum Qualifications:

  • High School Diploma or equivalent and 0-3 years related experience, or commensurate combination or education and experience
  • Proficient in Microsoft Office suite.

 

 

Preferred Qualifications:

  • Experience with warehouse management systems.
  • Customer Service experience.
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About Our Company

We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.

 

Taylor Communications is a recognized leader in the healthcare, financial services, retail and industrial markets.  With over a century of expertise and a solutions-driven portfolio, the company helps its customers advance their reputations through improved communication with consumers, patients, employees and other stakeholders.

 

As a foundation for success, the Taylor Communications Advantage includes our affiliation with Taylor Corporation, one of the largest privately held companies in the U.S., as well as one of the top 3 personalized marketing solutions providers in North America. A forward-thinking organization, our shared values and purpose of creating opportunity and security for our employees is at the core of everything we do. Taylor’s more than 80 affiliated companies with 12,000+ employees are located across North America, Europe, Bulgaria China, India, and the Philippines, and serve over half of the Fortune 500 companies and millions of small businesses  and consumers.