Account Director (7049 )

Customer Service Arden Hills, Minnesota


Position at Taylor Communications Secure & Customer Solutions, Inc.

The Account Director will be responsible for managing the overall client relationship through managing overall service performance, identifying effective business strategies for continuous improvement of services, as well as growth opportunities.

Position Responsibilities (not limited to):

  • Leads strategic development on assigned client accounts
  • Oversees the satisfaction and success of the existing client relationships
  • Collaborates with Taylor Communications SCS Client Services Team to fully understand account status, identify growth opportunities, and leverage current work to expand overall relationships across clients’ business units
  • Establish bids and pricing with internal estimating team as a resource
  • In tandem with Account Manager, proactively identify potential account issues for follow-up and resolution, serves as final escalation point
  • Provides daily leadership and support for Account Managers’ internal efforts
  • Lead regular performance meetings with clients, including pre-meeting information gathering and report preparation
  • Keep abreast of new/changed services and products offered by Taylor Communications SCS. In addition keep abreast of industry news and trends
  • Write up new proposals, agreements, statements of work or other legal documents as needed
  • Identifies and drives cost efficiencies and improvements for client
  • Develop, manage, and execute strategic account plan for assigned accounts
  • Other duties as assigned

Required Skills and Attributes:

  • Exceptional verbal and written communication skills
    • Client contact via phone, email, conference call or in-person meeting
    • Internal company communications with management, key department team members, account management team, sourcing
  • Customer service focused
  • Strong business acumen
  • Ability to identify and act on upsell opportunities
  • Ability to develop, deliver, and lead value-based presentations (in front of internal and client contacts of all levels)
  • Time management and ability to prioritize projects
  • Ability to work in a fast-paced environment with time constraints
  • Analytical and problem-solving skills
  • Must be a team player
  • Self-directed and motivated
  • Excellent PC and Microsoft Office skills

Education and/or Experience

  • 10 years of professional experience in Client Services, preferably within data management, document production, electronic printing / imaging, in direct mail industry
  • 3 – 5 years experience in compliance and regulatory-driven industries
  • Bachelor’s degree or equivalent experience in related field
  • Experience with multi-channel communication programs a plus
  • Relationship experience with upper level management or C-level client contacts for Fortune 500 clients a plus