Customer Service Representative (5052 )

Customer Service Beaverton, Oregon


Description

Position at Taylor Communications Inc.

The Customer Service Representative reports to the Customer Service/AM Supervisor. Customer Service Representatives ensure that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to make certain orders are processed correctly in a non-call center customer service environment. CSR’s maintain regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on status of order, address any quality or service concerns, handle complaints or technical questions, and ensure all orders are completed and shipped on time. Work is transactional and highly service orientated with a relatively short sales cycle.

This position will work under defined parameters adhering to not only the procedures of the company but ensuring that client needs and expectations are met.

Responsibilities:

  • Works with estimating and purchasing to ensure proper initial pricing and materials are set up for incoming jobs, working with the clients Account Manager and Sales Representative.
  • Works with other internal groups including Design, R&D, PrePress, Digital, Finishing, Kit Packing and shipping to ensure the successful completion of all jobs.
  • Provide support to Account Managers, Production Manager and Scheduling to ensure the accurate and timely completion of job/s.
  • Responsible for ensuring customer orders are received and processed through the shop accurately while following production process and procedures.
  • Responsible for assisting production with regards to customer expectations, via office phone, in person (office hrs.) and cell phone after hours.
  • Resolves client questions and problems in partnership with Account Manager and refers only the most complex issues to higher levels.
  • Responsible for maintaining proper documentation and business records within companies ERP system as well as through other methods including, excel, power point, etc.
  • Updates business system data elements and reports to reflect the current status of customer jobs.
  • Other items as assigned.

Requirements:

Bachelor’s Degree preferred but not required. 3-5 years of customer service related experience. Knowledge of printing process and materials necessary to being successful in the position. Understanding of Monarch ticket reporting system or similar ticket reporting systems preferred. Advanced knowledge and skill level of Excel necessary, with a clear understanding of other Microsoft Office tools.  

Strong organizational and computer skills. Expert communicator via email, phone and face-to-face clients both internal and external to the company

About Our Company:

PhotoCraft, Inc., headquartered in Beaverton, Oregon, is the leading provider of innovative retail graphics solutions. PhotoCraft offers solutions beyond traditional graphics--we help clients reach customers and build brands with unique fixture programs, store-within-a-store design expertise, and large format motion graphics. They offer complete in-house solutions, including screen-printing and digital imaging, as well as a full range of design, finishing, kitting and installation capabilities. Our retail graphics experts help clients develop new ideas and make brands command attention in any retail environment.

We offer a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.

Completion of pre-employment drug screen required prior to beginning work.