ITS Applications Technical Analyst

Staff Exempt Boston, Massachusetts


Description

Summary of Position:   The Information Technology Services (ITS) Enterprise Applications Team is seeking an Applications Technical Analyst who will work with stakeholders including end-users, business analysts, subject matter experts, and vendors to support the implementation of both the Workday Financials and Student modules.

The Application Technical Analyst will be a core member of the implementation team and will work to analyze, configure, and test, business processes to ensure proper operation of the Workday configuration. Candidates must have strong specialized/analytical ability and also have the ability to present data to support decision making efforts.

The Application Technical Analyst should possess 5 years of experience with, and be responsible for, supporting business process design and configuration in multiple functional areas, and understand the resulting integration and reporting requirements, designs, and implementation. S/he should have experience capturing, documenting and analyzing business process requirements for ERP systems. The candidate also needs to understand how Workday will be part of an enterprise solution which includes a number of software platforms, external to Workday, with differing business processes, data sources, and security policies that will need integration.

Prior experience with Workday HCM and Payroll modules, business process design, integrations, reporting, security, and delivery standards is highly valued and desired.

However, for our Workday Financials implementation we require experience with the Workday Financial module in the areas of system administration, configuration and design of business processes, integrations, reports, etc. as applied to the Foundational Data Model (FDM), General Ledger, Business Assets, Supplier Accounts, Expenses, Procurement, and Projects functional areas. S/he will also provide functional support to the Accounting/Finance team once the project is complete.

Although not required, it is desired that the candidate have experience with some aspect of the Workday Student module that will be implemented after Financials project is completed: experience in system administration, configuration and design of the primary Student module consisting of Academic Advising, Academic Foundation, Admissions, Campus Engagement, Curriculum Management, Financial Aid, Student Financials, Student Records, and Student Recruiting. H/she will provide functional support to the Student Administration teams upon project completion.

NOTE: This is an on-site position located in Boston. (Not a remote position)


Primary Duties/Responsibilities 

Develop and implement new/enhanced Workday modules

  • Participate in the Workday implementation project and contribute expertise in Workday's business process configuration model.
  • Facilitates collaborations with stakeholders across the university to design and document business processes for enterprise resource planning solutions.
  • Leads user research efforts to gain an understanding of customer and stakeholder pain points, challenges, and needs. Builds and delivers design solutions that meet customer needs and expectations. Translate needs and practices into comprehensive system design.
  • As a member of the core project team, the Applications Technical Analyst will serve as the subject-matter expert of Workday business process configuration.
  • Configures best-in-class application functions for enterprise resource planning tools that are aligned with business objectives. Configures application functions independently or in a team environment.
  • Communicates and presents recommended business process improvements and solutions and decision-making rationale in team and client meetings. Works collaboratively with others across the organization, including user experience researchers, product managers, designers, developers, analysts, implementation partners, and consultants to deliver engaging experiences that balance customer needs, business goals, and technical realities.
  • Develops human-centered design (HCD) processes and approaches to deliver a broad range of sustainable solutions. Engages in standard business analysis methodologies by outlining problems, opportunities, and solutions.
  • Collaborate with IT on necessary integrations, draft system specifications, and workflow process.
  • Drives innovation and continuous improvement by leveraging the latest industry knowledge and best practices. Continually develops skills, knowledge, and abilities by maintaining currency on emerging technologies and approaches. Seeks opportunities to innovate and maximize system functionality.
  • Actively mitigates risk by owning tasks, resources, and changes. Enables the release management process by anticipating risks and providing strategic recommendations for releases. Delivers high-quality project analysis documentation such as business requirements, scope matrices, use cases, future state proposals, UAT plans, etc.
  • Prioritizes, analyzes, and articulates problems. Evaluates and documents problem alternatives. Manages constraints and suggests interim and long-term solutions. Utilizes leading practices to effectively anticipate or solve problems. Engages appropriate stakeholders to productively and comprehensively solve problems.
  • Works closely with team members and management to implement and support effective solutions for enterprise resource planning. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across ITS.
  • Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
  • Work towards Workday Pro certification and maintenance.

Provide support and maintenance of Workday to ensure optimal user functionality and technical integrity of configurations

  • Creating or contributing to business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases, user training documents and implementation documentation as necessary.
  • Mentoring other functional analysts actively sharing knowledge to develop in-house expertise on Workday.
  • Establish and implement training programs for users and ITS staff.
  • Prepare and conduct training sessions.
  • Handle production support issues through resolution.
  • Prioritizes, analyzes, and articulates problems.
  • Evaluates and documents problem alternatives.
  • Manages constraints and suggests interim and long-term solutions.
  • Utilizes leading practices to effectively anticipate or solve problems.
  • Engages appropriate stakeholders to productively and comprehensively solve problems.
  • Provide ad hoc assistance to stakeholders.
  • Reporting efforts: work with team management to set priorities, develop, test and roll out new/changed reports.
  • Ensure system integrity: partner with stakeholders for semi-annual system upgrade testing and pertinent weekly upgrades.

Stakeholder/ITS Collaboration and Communication

  • Utilizes exceptional communication and collaboration skills to serve as a key leader and partner in the discovery, evaluation, selection, planning, design, implementation, training and support for Workday.
  • Establishes and maintains productive, cooperative working relationships with stakeholders from across the entire Suffolk community.
  • Contributes to an inclusive environment that values differences by building and maintaining collaborative relationships with team members, peers, and ITS leaders. Actively embodies ITS values and behaviors including accountability, ethics, and best-in-class customer service. Contributes to a culture of trust and transparency by sharing information broadly, openly, and deliberately.
  • Works closely with team members and management to implement and support effective solutions for enterprise resource planning. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across ITS.

 

REQUIREMENTS/QUALIFICATIONS:

Required Education and Experience:  

Knowledge and Experience with the Following:

  • Degree in Finance, Accounting, HRIS, CS or ITS with minimum 2 years of progressive Workday experience.
  • Exposure and/or experience with Financial and Student processes.
  • Proven strong logic, analytical and technological skills.
  • Five (5) plus years demonstrated experience with technical configuration and integrations; particularly with the understanding of core Financial, Student, and IT concepts.
  • Prior systems implementation or conversion experience preferred.
  • Self-starter with the ability to work independently or as part of a team.
  • Strong communication skills with a customer service orientation and an ability to work well with all levels of the organization.
  • High performance and standards as demonstrated by academic or previous job experience.
  • This is an on-site position located in Boston. (Not a remote position)