Classroom Technology and Media Specialist

Staff Non-exempt Boston, Massachusetts


Working at the general direction of the Director, the primary responsibility of this position is organizing and delivering service to Media Services clients.  These services include but are not limited to:


•Audio/video recording, webcasting, distance learning and video-conferencing,

•The implementation, care of and associated faculty/user training of classroom educational technology equipment.

•Specification, execution of set-up and operation of various audio-visual tools including audio reinforcement systems, video projection systems, video capture and streaming equipment, production and event lighting and other audio-visual tools.

•Audio/video capture, editing, compression and multi-format delivery of classroom and event content.

•Triage and response to classroom desktop computer challenges including troubleshooting application errors, operating system errors and basic networking challenges.

•Providing world-class client service to members of the University community and the guests of the University.



Primary/Principal Responsibilities:

This position will provide technical support and services to clients during daily classes and events as well as during major University events.

This also includes training, and supervising student staff; maintaining a clean and orderly workspace; procuring equipment and supplies; scheduling, distributing and receiving equipment; providing instruction to equipment users and periodic equipment inventory.

In addition to the operational duties, the Classroom Technology and Media Specialist will be accountable for the management and execution of assigned projects servicing both UMS’ clients and UMS’ internal initiatives.

This position may on occasion also support other projects, initiatives or daily operational duties at the direction of the Director. 




This position requires a Bachelor's degree (preferred) with 3-5 years of relevant experience. This position requires an individual who prefers a team environment and understands, appreciates and works well within a team-oriented group.  Knowledge of media and digital technologies, web applications, standards based and soft codec based video conferencing technologies, educational media, and computer and information technology including both hardware and various operating systems. The incumbent must stay current with developments in media and technology as it relates to higher education. The incumbent must be organized and self-motivated with a demonstrated ability to train and supervise student employees, as well as a serious commitment to customer service, strong problem solving skills, attention to detail, a demonstrated ability to meet deadlines, and a good sense of humor. 


Experience with the following tools/equipment is preferred: digital video content acquisition using professional grade cameras, audio and video editing, encoding and streaming, the Adobe Creative Suite including Premiere and Photoshop.  Experience with supporting Crestron controls and digital media processing/distribution, audio digital signal processors such as those made by Biamp and the products of other AV manufacturers such as Extron.  This role requires periodic afterhours and weekend work in support of university classes, events and programs.