Media Lab Services Coordinator

Staff Non-exempt Boston, Massachusetts


Job Summary: 
Provide support to students and faculty by assisting during opening support hours and preparation of teaching lab. Assist CJN department by ensuring quality control of lab equipment.

Job Description

  • Ability to assist students in the open editing during ‘open editing lab support hours’ 
     Available for students M-F 9am-5pm in 417, open editing lab area (unless otherwise engaged—see other tasks below; a weekly updated schedule will be posted on the door for student guidance)
  • Able to assist students with technical matters and software questions with programs, incl. but not limited to Avid Media Composer and Adobe Suite. (the software requirements may change depending on software used in the curricula
  • When needed, trouble-shoot computer that is not functioning normal
  • Direct supervision of work-study assigned to open editing lab
  • Ensure student staff (2-4) are hired, trained, scheduled, and supervised to meet academic requirements open editing lab support.  
  • Prepare teaching lab for production faculty and assist faculty in class, when needed
    Upload teaching materials provided by faculty to the machines in teaching lab 416 in time for class periods (faculty need to provide materials a week in advance)
  • Be proficient in software usage, incl. remote desktop
    Teach software tutorials for faculty, when requested in advance (these are one-off class periods on specific software that the respective faculty member is not proficient in)
  • Be available when called during normal business hours to assist when computers in 416 malfunction and IT staff is unavailable
    Small group and one-on-one training and mentoring of work-study students and faculty as needed 
    Support CJN curriculum and department 
    Communicate appropriately and effectively with supervisor and direct reports to ensure smooth operation of department. 
  • Remain current in software and prepare for upgrades to latest software editions in conjunction with IT staff
    Remain current in the field by maintaining professional relationships with both internal and external organizations that are involved with post production.  
  • Assist in research the latest software developments in relation to the production curricula
  • Provide Creative Resources for Students, Faculty and Public which increases visibility of department and University to students and public
    Assist in producing various departmental programs which can include videos, award shows and Cinema Series to enhance curriculum and provide outreach.  Coordinate with guests to ensure smooth running of programs. Some evening or weekend work may be needed.
  • Ensure proper management of editing lab areas. Be responsible for care, control and quality of teaching lab equipment (both open editing and teaching editing lab). Report missing or broken equipment to Dept. Chair and IT; organizing replacement with IT. 
    Other duties as assigned by the Chair to ensure smooth operation of Studio facility and department.
  • Work week may vary depending on department needs.
  •  Bachelor’s degree preferred.
  • Professional experience required: 3-5 years working in a post-production house or in editing lab support in a higher education institution.
  •  Excellent software skills with: Avid Media Composer, Adobe Premiere (and rest of Adobe Suite)
  •  Administrative skills: MS Office, work with both PC and Mac
  •   Excellent written and oral communication skills. 
  • Ability to multi-task and problem solve, be detail-oriented, and a team player.
  • Previous supervisory experience preferred.
  • Hours of Work: 35 hours/week; hours may vary by semester – usually M-F and some weekends