Director, Center for International Programs and Services

Staff Boston, Massachusetts


This position provides overall management of daily operations and programmatic offerings for the University’s Study Abroad Program and International Student Services.  This position oversees and coordinates Suffolk’s international presence and campus internationalization through targeted programs and collaboration.  This position must develop a sustainable international vision to increase student engagement in global opportunities, deepen strategic partnerships, build resources and strengthen programmatic infrastructure. 

Primary/Principal Responsibilities:
  • Recruit, train, mentor and effectively manage the CIPS staff to ensure a collaborative and productive work environment. Provide direction, support, and appropriate professional development and learning experiences for staff.
  • Develop performance standards, monitor progress and complete annual written appraisals for CIPS staff.
  • Coordinate assessment protocol to determine the quality of programs and services across the department’s two units.
  • Monitor and analyze department work to ensure efficiency and appropriate use of resources.
  • Interpret and enforce University policies and procedures related to risk management, communications and technology, and records disposition.
  • Advance the internationalization goals of the institution by working closely with offices across the University. These offices include, but are not limited to, Undergraduate and Graduate Admission, CAS & SBS Deans Offices, Advancement, Dean of Students, and INTO/Suffolk.
  • Actively participate in the University’s Internationalization Committee.
  • Represent the University at conferences and meetings pertaining to international education.
  • Maintain agreements with study abroad partners and providers and look to create new agreements as needed.
  • Oversee the marketing of study abroad programs.
  • Increase the number of students studying abroad to prepare them to become global citizens.
  • Oversee global initiatives, including faculty-led courses, travel seminars, international internships, exchange programs, Global Gateway Madrid, and re-entry of study abroad students.
  • Support Provost in management of the Suffolk University Madrid Campus.
  •  Provide advisement for international students.
  • Supervise the international student advisors’ caseloads to meet the needs of a growing international student population.
  • Oversee programming for international students.


  • Master’s degree in a liberal arts discipline, education, or related field with at least five years of experience in a higher education setting focusing on study abroad. Experience or exposure to international student services is a plus.  
  • Experience managing a team and decision-making skills; ability to organize problem-solving sessions and guide a team toward effective solutions.  An understanding and appreciation for organizational and interpersonal dynamics with the ability to perceive conflict in business settings and the skills to develop strategies to resolve it. 
  • Budgeting and planning experience in the field of study abroad and/or international student services.
  • Analytical skills with proven ability to research and interpret data, write cogent and persuasive reports, and present analyses both orally and in writing. 
  • Effective supervisory skills/experience; knowledge of personnel policies and procedures.
  • Demonstrated writing skills with substantial experience preparing reports, proposals, protocols, correspondence, policies and procedures, position descriptions and other projects. 
  • Experience/skills using Microsoft Office software products, including Excel, Word, and Outlook.  Computer knowledge and skills to define and research software programs, electronic data management systems, and information technology. 
  • Interpersonal and communication skills to obtain, understand and give adequate consideration to other’s priorities, opinions, and concerns, both to secure maximum input for analysis and solution of problems and to assure reciprocal cooperation in working with a diverse group of staff. Ability to work cooperatively with various constituencies within Suffolk and other campus partners. Experience providing verbal or written instructions to campus units on programs, policies and procedures, performance expectations and evaluations and management.
  • Demonstrated organizational skills to manage assignments and work under pressure of deadlines; strong ability to respond with flexibility to requests for assistance and to maintain composure under heavy workload, frequent interruptions and opposing demands; strong ability to establish goals, workload priorities, and to follow through to successful completion.
  •  Occasional evening and weekend work required.