Quality Control Manager

Information Technology Fort Huachuca, Arizona Job ID: 2017-730


Description

STG, Inc. has an immediate opportunity as a Quality Control Manager located in Ft. Huachuca, AZ! This position will support a Quality Control program of our IT services contract, which provides enterprise systems and services in a cutting edge Cyber environment.

Job Description:

Working closely with the Program Managers, will run a quality control program ensuring that all contract requirements and customer deliverable are being successfully achieved. Through continual service improvement, and working with other Division and Team Leads, will ensure personnel are adhering to established ITIL processes and technical procedures.

  • Lead the quality management program, including metrics development, and reporting under the guidance of the Program Manager
  • Oversee all quality control actives through the implementation and improvement of the Quality Control Plan (QCP)
  • Coordinate the activities required to achieve the defined performance standards and to prepare service teams for audits
  • Provide training on reporting metrics and techniques to maintain quality standards
  • Develop and implement performance improvement plans for service deficiencies, regularly monitor processes against the defined quality standards, review the quality management system, and then update the QCP accordingly
  • Help identify potential problem areas and evolve over the life of the contract to incorporate identified problem areas based upon experience to develop an optimal QCP

Minimum Qualifications:

  • HS +6 or AA/AS +4 or BA/BS +2 years IT/Management Experience
  • ITILv3 Foundations within 180 days of hire
  • Direct experience with Quality Control and Project Management highly desirable
  • Excellent team skills, excellent communications skills, written and verbal
  • Demonstrate initiative and be results oriented with flexibility and tenacity
  • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
  • Ability to work in a dynamic cross-organizational team environment
  • Strong dedication to provide quality customer service
  • Effective problem-solving skills and inherent decision-making ability
  • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
  • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager
  • Willing to work overtime, holidays, and weekends as necessary

Clearance

  • This position requires a Secret clearance

The employment policy of STG, Inc. is to provide equal employment opportunity for all qualified employees and applicants without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status and to ensure affirmative action is taken in fulfillment of this policy.