Network Support Specialist

Information Technology Charleston, South Carolina Job ID: 2017-270


Comptroller and Global Financial Services Charleston (CGFS) Bureau of the Department of State (DoS) requires a contractor to provide Network and User Support services in the Global Systems Division, Financial Systems Operations Unit. The Financial Systems Operations Unit is responsible for the operation of both domestic and overseas financial systems, including payroll, accounting, accounts receivable, disbursing, cash reconciliation, data warehouse, imaging and Treasury reporting systems.

Functional Responsibility:

Under close supervision, perform initial configuration and installation of computer hardware, software, and peripherals. Identify, log and resolve technical problems with software applications and network systems. Upgrade software and hardware on existing computers.

Software Systems Utilized:

  • Microsoft Office Suite
  • Windows Server 2008 and 2012
  • Windows 7 and Windows 10

Minimum/General Requirements:

Two-year degree in computer science, technical certification in network operations, and 3 years’ experience in computer network installation, operation and maintenance. Experience with Microsoft Server and desktop operating systems, Office suite, Outlook, and desktop hardware. Experience in providing user support and trouble-shooting for these products. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Two years of additional experience could offset a year of college.

Knowledge and experience with:

  • Microsoft Office Suite
  • Windows 7 and Windows 10 Operating Systems
  • local area network hardware infrastructure
  • Desktop computer hardware
  • Network Printers
  • Knowledge and abilities in the administration of Microsoft Exchange
  • Knowledge and abilities in the administration of Active Directory

*Must achieve an interim secret clearance to begin work.
**Must be a US Citizen to be eligible to obtain a secret clearance.