VoIP Subject Matter Expert

Information Technology JBSA Ft Sam Houston, Texas Job ID: 2017-268


US ARMY Regional Cyber Center – CONUS is fielding a team of the Army's premier IP VTC/VoIP/UC technical experts in real-time Internet Protocol (IP) networking services to provide Theater service management, Network Operations (NETOPS), and security of voice and video to support over 900,000 Army CONUS subscribers.


They will provision, secure, operate, maintain, troubleshoot, and provide service management of multi-vendor VoIP technologies including: ACME/Oracle Session Border Controllers (SBC), Cisco Unified Border Elements (CUBE), Cisco Unified Communications Manager (CUCM), Avaya AS5300, Avaya CM6.


Job Description:

The ideal candidate for this position:

  • Conducts testing of network design and UC/VoIP architecture
  • Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, firewalls, hubs, bridges, gatekeepers, gateways, etc.
  • Evaluates and reports on new communications technologies to enhance capabilities.
  • Viewed as an expert within the VoIP or UC field
  • Exhibits exceptional ingenuity, creativity, and resourcefulness
  • Acts independently on technical matters pertaining to assigned field and related disciplines
  • Must be entirely self-supervisory
  • Recommends technologies to accomplish long-term objectives
  • Develops concepts, products, or technologies that extend knowledge in fields of expertise
  • May serve as external spokesperson for STG
  • Often instrumental in attracting and obtaining new customer business
  • Provides technical leadership and mentors team members and STG colleagues
  • Interacts closely with customer representatives on highly advanced technical issues
  • Explains and presents high-level technical subjects and processes related to assignments
  • Independently composes and delivers reports and presentations of the highest professional quality.

Minimum Qualifications:

  • HS +15 or AA/AS +13 or BA/BS +11 years of technical experience in UC/VoIP
  • To include 5+ years’ senior VoIP experience
  • IAT II certification (Security+ CE, SSCP, or CCNA-Security) required
  • CCNA, Acano Certified Engineer or PCVE w/in 180 days of hire