HR Help Desk Specialist

Human Resources Charleston, South Carolina


Description

Brief Description of Duties:

Selected candidate will augment DOS Human Resources Specialists in responding to Tier 1 inquiries received via multiple communications channels, including but not limited to phone, fax, postal mail, email, and web-based media.

Shall have work experience in the Federal human resources field.

Shall be able to perform a variety of transactional, administrative and processing tasks using an established knowledge base system to ensure consistency and conformity of work.

Shall have demonstrated experience as an authority in Federal human resources management in all operational and functional areas.

Shall have knowledge of the various laws, regulations, polices, and processes that affect the delivery of human resources operations, particularly in a highly technological environment.

Shall have a comprehensive knowledge of the sources for answers to Federal human resources questions, issues and proper procedures.

Shall know specifically the laws, policies, regulations and processes related to governing the Human Resource processes.

Shall have demonstrated experience in the development and implementation of organizational performance metrics and measures.

Shall have knowledge of state-of-the-art human capital measures particularly those appropriate and applicable to Federal human resources organizations.

It is highly desirable that the contractor has a working knowledge of the unique issues related to tiered shared services models.

The candidate will be responsible for having knowledge in and providing services related to:

• Benefits enrollment/changes

• Processing of initial personnel actions

• Responding to customers' initial questions

• Leave administration

• Technical reviews for performance evaluation processing and other areas

• Retirement packages/eligibility determinations

• Survivor benefits

• EOD processing (non-benefits) and check out processing

• Security clearances, legal clearances and badges/renewals

• Relocation packages

• Telework

• Work-schedule (alternative and others) requests

• Promotion requests

• OPF requests

• Tenure tracking

• Probationary period (supervisory)

• Not to Exceed reports

• Award nomination processing

• Payroll resolutions

• Ad hoc reports

• When actually employed (WAE) cases3

  • Candidates shall possess an intermediate level of experience in the human resources management field and be proficient in various contact center workflow software and computer tools.

 

No degree required by contract, but certificate or degree in Human Resources Management or 3-5 years experience in a Federal Human Resources service setting is preferable.

 

Interim Secret Security Clearance at a minimum is required. However, highly qualified candidates that could acquire an interim secret in a short period of time may be considered.