Client Systems Technician Intermediate

Intelligence Analysis San Diego, California


Description

About the Job

  • Supports maintenance and operation of client and workstation hardware and software at the Unclassified, Secret, and Top Secret Sensitive Compartmented Information levels. Establishes teams service levels during duty hours.
  • Adheres to IT service levels ensuring quality control.
  • Oversees equipment custodian services for end user devices that support 614 ACOMS assigned (Government and contractor) personnel in accordance with applicable instructions and policy standards.
  • Schedule and/or provides on-the-job training specific to maintaining client systems for Government personnel during duty hours as specified in work center’s master training plan.
  • Provide recommendations on CST projects in accordance with local 614 ACOMS instructions, policies, and or procedures.
  • Provides integrated team support and maintenance of end user systems and software.
  • Maintains integrity of the desktop and supported device hardware and software.
  • Installs desktops and supporting equipment and software upgrades, refreshes, replacement including planning and scheduling, testing, and coordination.
  • Assists in updating ticketing information and presentation of information to end users and management as needed.
  • Recommends hardware, software, and telecommunications equipment. Performs desktop security procedures.
  • Evaluates end user issues based in ticket request and determines resolution and fixes end user issues.
  • Provides liaison support between PC/LAN team, vendors, and internal support group as needed. Performs work with minimal.
  • Exercises latitude, discretion, and independent judgment.

Minimum Qualifications

Clearance: 

  • Position requires a Top Secret (SCI Eligible) security clearance

Required Skills: 

  • 3+ years overall experience within the customer environment

Education:

  • Bachelor's degree in Business Administration or related field required; equivalent experience may be substituted for degree.

Certification Requirements:

  • MCSA - Windows 7, 8, 10 or higher
  • Enterprise Devices and Apps
  • Comp TIA A+
  • Security+

Preferred Qualifications       

  • Knowledge of the the 614th Air & Space Communications Squadron (614 ACOMS) Mission Systems Flight in support of Air Forces Strategic SPACE, Commander Joint Functional Component CoITIL Command SPACE, Headquarters 14th Air Force and the Joint Space Operations Center (JSpOC) is desirable.
  • ITIL v3 Foundations
  • Help Desk Foundations