Business Analyst-Training and Support Specialist

Information Technology Arlington, Virginia Job ID: 2017-544


Description

Business Analyst-Training and Support Specialist 

STG's State Assistance Management System (SAMS) team at Department of State is looking for qualified IT training instructors and support desk specialists to join our program and assist our bureau customers with the delivery of billions of dollars of annual international assistance to non-profit organizations and other recipients. 

About the Job

Our successful candidate will be training Federal and Contract staff on the use of the Department of State’s State Assistance Management System (SAMS).   STG is looking for a driven individual who delivers outstanding customer satisfaction through a positive attitude, diligent work ethic, and strong written and oral communication skills. 

Due to the nature of our Customer, U.S. Citizenship is required, as is an active Secret level Security Clearance. 

You will receive training on the DoS SAMS application and DOS federal assistance policies as a part of your orientation.   Upon completion of the initial training You will serve as an Application Support Specialist providing training on an ad hoc basis as new users are assigned to the system. Moreover, your duties will expand to also include answering user questions about the SAMS application, troubleshooting user questions and issues with the software system, as well as additional projects and initiatives, hence being responsible for developing training materials that integrate written as well as graphical instruction will be key as you serve as a Point of Contact for Department users and interact with the system owner’s (Health and Human Services) customer help desk and other Department stakeholders. 

Minimum Qualifications

Our Training Specialists must have at least three years of training experience and some IT experience, or Bachelor’s Degree and 3 years of related experience. 

  • Software System Application background
  • BA degree in Business, CIS, or similar
  • Prior Federal Government experience a plus
  • Ability to obtain Secret Clearance – Already Cleared is a plus
  • Good Customer Service skills
  • Good Organizational skills.
  • Excellent technical and business writing
  • Ability to work in a positive, fast paced environment
  • Expert knowledge of MS Office product suite 

Preferred Qualifications

Knowledge of Department of State Federal and Foreign Assistance processes

 

 

The employment policy of STG, Inc. is to provide equal employment opportunity for all qualified employees and applicants without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status and to ensure affirmative action is taken in fulfillment of this policy.