Training Assistant

Office/Administrative Support Charleston, South Carolina Job ID: 2017-847


The U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston has a requirement for a Training Assistant in the Office of Customer Support & Training (CST). The Training Assistant position will provide training assistance and support services to the training teams for US Embassies and Bureau’s around the world. CST delivers formal and informal training domestically and overseas for courses related to financial management operations.

Customer Support & Training Overview: As part of the Global Training Program, CST provides
Locally Employed (LE) Staff with formal courses and informal, customized training to support overseas financial management functions. The primary mission is to provide training in the core competencies required for State Department overseas financial management operations.  Training is offered internationally and domestically; as regional training at various locations worldwide; and as post-specific training at the invitation of the post. We complement classroom training with online courses and materials.  We invest in training and the career development of our employees so they may contribute to the Bureau of the Comptroller and Global Financial Services (CGFS) mission to deliver the best financial products and services possible for advancing American foreign policy.

Minimum/General Requirements:

  • Requires a four year degree from an accredited University or College in business administration, finance, management, accounting or a related field. Requires one year experience in a related field where the individual was responsible for making frequent decisions.
  • Overall relevant professional experience with mainframe, web based or client-server technologies performing tasks supporting financial operations and training environments. Experience performing technical tasks and analysis, while working independently as part of a team. As part of a team, perform instruction, develop training plans, and other systems related documentation.
  • Requires knowledge and understanding of established and standardized procedures and techniques used in financial systems and instruction for these systems. In addition; some jobs at each level may require a basic knowledge and understanding of the terminology, codes, and processes used in an automated financial system.
  • Must possess superior multi-tasking, training, customer service, analytical, organizational, oral, and written communication skills. Must be a collaborative team player, be ambitious and self-motivated, and apply strong interpersonal skills and work ethic with every task. Ability to work with limited supervision, acquire new skills quickly, provide superior proof reading skills and deliver high performance in a fast-paced, multi-cultural environment with respect and understanding for all.
  • Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel, MS Word, and MS PowerPoint experience at an intermediate level is required.

Functional Responsibility:

The Training Assistant’s primary responsibilities are to support the training team administratively and analytically by designing, developing and managing course materials, interfacing with field experts, accommodating varied approaches in writing and teaching, and working one-on-one with training class participants as required. In addition, assist lead trainer and training team with formal and informal training within the United States and overseas for courses related to the functional operations of newly hired and experienced Cashiers and other LE Staff.

  • Design and develop technical training documentation, teaching aides, and presentations for current disbursing courses to include syllabi, classroom handouts and exercises, and answer keys.
  • Maintain COAST Cashiering training databases.
  • Independently review, edit, modify, and update training documentation based on periodic changes to all software (semiannual, biannual, and annually depending on the course), based on guidance from CGFS Training Coordinators, co-instructors, Charleston/Paris/Bangkok Disbursing or Cashier Monitoring groups, and student and supervisor feedback.
  • Collaborate with Disbursing trainers and incorporate appropriate changes in current training materials and future releases of Cashiering systems. Assist in developing new online accessible training materials and courses for Cashier operations using new technologies such as web-based seminars, software simulation programs, and remote animated instruction.
  • Route proposed curriculum development and changes to current materials through identified resources or subject matter experts within Disbursing for concurrence. Serve as the primary instructor or co-instructor for the following courses held at CGFS facilities and regional locations, including Charleston, Paris, and Bangkok: two-week Basic Cashiering; COAST Cashiering for Cashiers; and Managing Overseas Cashier Operations.
  • Assist and evaluate the effectiveness of instructions by reviewing students’ electronic evaluations. In consultation with the course owner, communicate significant programmatic changes to the Charleston Training Coordinator and Global Training Coordinators. Assist with the development of new training aides for Disbursing courses. Score exams associated with disbursing training. Report results to the CGFS Training Coordinators and USDO with the intention of updating databases with pass/fail information and the designation of Class “B” and Alternate Class “B” Cashiers.
  • Distribute revised training manuals and training materials to overseas posts using government furnished electronic mail or ground transportation facilities release by the Government Task Manager (GTM). Assist with the electronic archiving for CGFS Disbursing courses into the training library, by version, in order to track and implement changes to current materials, handbooks, workbooks, exams, and activities. Attend User Acceptance Reviews (UARs) and serve on working groups that deal with software changes.

Software Systems Utilized:

Microsoft Office Suite, GFS Knowledge Base, Regional Financial Management System-Disbursing (RFMS/D) RFMS/D Web, Consolidated Overseas Accountability Support Toolbox (COAST) Cashiering, Paper Check Conversion (PCC) software, Foreign Affairs Manual and associated Handbooks (FAM/FAH) and other software systems related to Cashiering operations and/or required to complete the job.

Period of Performance:

The contractor is expected to work an 8 hour shift between the hours of 6:15 am- 6:00 pm (Core work hours are 9:00 am -3:00 pm.) Work Schedule will be defined based on the work requirements of CST. The Contractor has a non-compensated, 45-minute lunch Monday through Friday (between the hours of 11-2), excluding federal holidays observed at the government site.   Performance under this task order may require work in excess of the normal 40 hour work week to include weekends as the workload requires it. Work performed in excess of 40 hours may be scheduled or unscheduled work and must be authorized by your Project Manager and DoS Management. Schedule may vary on occasion with international travel.

Security Requirements:

All personnel provided under this task order must be eligible for employment in the U. S. and must be able to either possess or obtain a government security clearance at a “MRPT” level to be issued by Department of State, Diplomatic Security. All personnel must possess valid travel documents and complete required Diplomatic Security training in support of travel to various international locations as assigned.

The employment policy of STG, Inc. is to provide equal employment opportunity for all qualified employees and applicants without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status and to ensure affirmative action is taken in fulfillment of this policy.