Change Management Specialist

Information Technology Fort Huachuca, Arizona Job ID: 2017-260


Description

Join STG, Inc. and watch your career soar as a Change Management Specialist, a position located in Ft. Huachuca, Arizona.  This position will support the Regional Cyber Center – CONUS, an exciting program focused on operation, maintenance, and defense of the CONUS portion of the LandWarNet.

Description:

Ensures all activities of the documented process are carried out:

  • Record and accept all Requests for Change (RFC) and review records for completeness
    • Validate change timing and risk
    • Prioritize, categorize, and communicate the status of all RFCs
    • Ensure proper planning and approval
    • Verify each RFC met its objective
  • Assist RCC-C support staff with issues, questions, or concerns regarding the Change Management process

Monitor and report on process performance:

  • Initiate corrective action(s) with support staff when problem areas are identified through data analysis

 Identify improvement opportunities to increase the effectiveness and / or efficiency of the process, focused on the Change Management process and its inter-relationships with other operational ITSM processes across the various life-cycle stages

Develop and keep current all necessary process documentation, including but not limited to:

  • Project charters
  • Process definition documents
  • Process tactics, techniques, and procedures (TTPs)

 Minimum Qualifications:

  • HS + 3 years related experience
  • ITIL Foundation certification within 180 days of hire
  • Experience working in a dynamic military environment
  • Excellent communication and presentation skills, both written and verbal
  • Excellent PC skills utilizing the Microsoft Office suite (Word, Excel, PowerPoint, Visio, Project)

 Clearance:

  • Secret clearance or ability to obtain interim