Customer Onboarding Analyst

Business Intelligence Leeds, United Kingdom


Position at The Stars Group

The role: Customer Onboarding Analyst

We are looking for an Customer Onboarding Analyst to join our busy and dynamic Business Analytics team in our Leeds office.

Why we need you:-

As a Customer Onboarding Analyst, you will be the analytical partner for the Customer Onboarding initiative. You will be working closely with various key stakeholders across the business, promoting data-driven decision making. You will be delivering regular analysis on the key customer journeys which make up our Customer Onboarding funnel, providing proactive insights to enable the business to grow and optimise in this area.

This role requires you to explore new data which creates business value and provide stakeholder foresight and confidence from data insights and simulations.

Who are we looking for:-

You’ll have a degree (or equivalent) in a quantitative area or relevant experience gained in data analytics. You will be a highly numerate individual with a genuine passion for logic problem solving, whilst also having a curious mind, always questioning why.

This role requires you to have the ability to think through complex problems and clearly and concisely communicate complex ideas. You will be looking for continual professional development and like a challenge. It is important that you are a team player that values collaboration.

As the ideal candidate, you will have:-

Experience in analytics, creating insights from data, and previous experience using analytical tools such as Python and R is desirable. A genuine interest or passion for Poker, Sports or Casino betting (online or offline), with the ability to manipulate large data sets is a plus. Having an interest in competitive gaming is also of benefit.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. We can also provide advice and dedicated assistance to those moving to Leeds.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). You can make the most of our personal interest allowance in order to learn something new or pursue a hobby. If you have a baby whilst you work for us, we will give you 1000 GBP as a congratulation.

In addition to that, we provide the opportunity for a discounted gym membership.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

What happens next?

We will always try to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well, we’ll meet you for a face-to-face interview.

The Company

The Stars Group is the ultimate owner of industry leading gaming brands such as Poker Stars, Poker Stars Casino, Bet Stars, Full Tilt, and the Poker Stars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of the group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Leeds service office in the Business Analytics department.