Casino Insights & Analytics Manager

Casino St Julian's, Malta


Position at The Stars Group

The role: Casino Insights & Analytics Manager

We are looking for a Casino Insights & Analytics Manager to join our rapidly growing PokerStars Casino team, based in our Malta office.

Why we need you:

We need you to provide key insights and actionable recommendations for stakeholders across Product, Marketing and Operations to help maximise revenue for PokerStars Casino. You will play a key role in researching the online Casino industry (and the wider gaming market), initiating player surveys, and analysing Casino reports to spot trends and opportunities.

You will be responsible for market/competitor/player research across new and existing markets to acquire deep local knowledge and actionable insights. As part of your role, you will uncover key findings by driving and optimizing surveys, NPS, focus groups, feedback loops, social listening and other relevant channels.  You will keep an up to date pack of key competitor marketing activities, promotions, product offering and new releases, and provide monthly competitor news updates.

You will produce and maintain an objective product gap analysis which the Casino team can benchmark against. You be involved in reviewing industry reports and competitor annual reports and providing insight to the team. Your role will involve taking an active part in strategic planning for the casino vertical and implementing regular customer listening cycles to discover trends, new innovations and opportunities in the marketplace. Actively monitoring and reporting key tech trends in/outside gaming industry and presenting results.

Who are we looking for:

We are looking for someone with a proven and demonstrable experience gained within a similar role, ideally within the online casino/ e-gaming industry.  You will need to be data driven with an analytical background and proven actionable insights experience, able to challenge the status quo and work well with multiple stakeholders.

As the ideal candidate, you will have:

Experience from a similar role within online casino would be preferable.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to provide such details at this stage, we can confirm that we do offer an excellent salary and benefits package. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme every month.

We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.

We contribute €5.25 daily towards your breakfast and lunch. In addition, there is free fresh fruit, snacks and drinks. As an advocate of work life balance, we offer PIA; an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards).

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.

The Group

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Malta service office in the Casino department.

N.B This role is known internally as Casino Insights Manager.