Game Integrity Services Bot Specialist

Poker Banjara Hills, Hyderabad


Position at PokerStars

The role:

We are looking for a Game Integrity Services Bot Specialist to join our busy and dynamic team based in our Hyderabad service office.

To provide a level and trusted playing field to its customers, the Stars Group puts enormous effort into ensuring the games they provide are fair and played cleanly. One part of this effort is to ensure all customers abide by our rules relating to the use of additional tools and programs. The Game Integrity Bot Specialist works with customers, internal tools, and their colleagues to enforce the rules set out by our policies and ensure our customers are given the best possible service.

Why we need you: -

As a Bot Specialist, you will be primarily focusing on enforcing Group’s policies and game rules within Poker vertical to identify and combat the use of prohibited software, artificial intelligence and other forms of unfair advantage to ensure a level and trusted playing field to Group’s customers. As a Bot Specialist, you would handle, investigate, analyse, make informed conclusions upon and act on cases of prohibited tool usage on the Stars Group's many platforms. These cases can be the result of customer reports, or more likely the result of proactive reports and alerts from our dedicated tools for prohibited tool detection. In this journey, you will have opportunities to work on individual projects and cases, the results of which you will present to relevant stakeholders though data-driven reports and/or data visualisation. To assist you with your day-to-day tasks, you will have access to modern in-house tools and systems as well as very experienced supporting teams and colleagues.

Additionally, you will be handling various other Game Integrity queries such as collusion or account sharing abuse, while communicating effectively with external customers and cross-department teams and presenting your results to technical and non-technical audiences.

Who are we looking for: -

We handle a lot of information, so you will need to have a solid understanding of mathematics, specifically statistics, and be comfortable managing large amounts of data. We need someone with excellent attention to detail to be able to identify suspicious patterns while remaining objective and fair in interpretations and conclusions. Experience with Excel functions and writing queries would help. You will need to be able to convey complex principles in concise written and verbal form to external and internal customers, pitched at the correct level of detail. You'll need to have an excellent level of written and verbal English. You’ll be a self-starter that can work independently, but also comfortable working in a team environment.

You'll need to have a full understanding of, and be passionate about fighting for the good of the poker playing community. You'll need experience playing online poker, and have some experience using the most common third party assistance tools. You'll need an excellent understanding of poker strategy and game theory.

It's a role that has a wide scope and with constantly changing priorities. You'll need to relish working in a fast-paced environment, have insatiable curiosity and be driven to make things better.

What’s in it for you?

We aim to be the world’s favourite iGaming destination so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience. Our benefits include a discretionary annual performance bonus, premium health and dental insurance and a generous company contribution into a private pension scheme each month.

As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview

The Group

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.  This role is in the Group’s Hyderabad service office in the Poker department.