Compliance Support Analyst

IT Toronto, Ontario


Position at The Stars Group

We are looking for a Compliance Support Analyst to join our busy team based in our Richmond Hill, Toronto office. You will work as part of the team that provides technical support to Compliance and Regulatory Reporting business units within a broad range of services to effectively troubleshoot production malfunctions, isolate problematic areas, and coordinate resolution with various internal teams.

Why we need you: -

You will be working with variety of teams through good communication, collaboration, through execution excellence aiming towards resolution of the underlying issues ensuring all problem records are clearly recorded and actioned, combined with proactive communication and stakeholder engagement.

Your analytical systematic approach toward qualitative and quantitative data driven decision-making will lead toward successful delivery against strategy. This is a technical role requiring, in depth technical competency, strength in root cause analysis, and continual service improvement is greatly valued in our dynamic environment.

You will have the opportunity to get involved in a huge breadth of dynamic projects and initiatives whilst also helping to build and grow a brand new ITSM function within the organization. We are looking for experienced and highly skilled candidates who will thrive in an exciting, friendly and vibrant workplace where you can realize your potential and do amazing work. Careers here mean the freedom and support you need to make an impact - pushing boundaries and creating solutions.

Who are we looking for: -

You’ll be university degree/college diploma qualified with proven experience working in a customer facing role as you’ll be helping to deliver compliance support best practice with the aim of providing uninterrupted regulatory reporting service and allowing a safe gambling environment and experience to our customers, as well as preventing or minimizing gambling-related harm while supporting business goals and objectives.

You’ll be investigating and analysing compliance related issues and provide effective solutions through leveraged expertise and capabilities of our team. You will work directly with business units to support compliance and regulatory reporting related activities so good relationship management skills, with an ability to establish, build and maintain influential relationships across the business.

You will have excellent investigative and analytical skill, ability to quickly identify core issues in order to improve and fix services and processes as well as being capable at assessing risks and impacts and make logic-based decisions within own scope, to apply changes and improvements to services, processes and the prioritisation of compliance support team.

You’ll be identifying problems by analysing large amount of data, e.g. log files, database data, reports, and other data types, providing evidence to engineers to help identify root causes while ensuring that all activities and duties are carried out in full compliance with regulatory requirements. You’ll be preparing and delivering resolution to Regulatory Reporting issues via writing scripts and working with command line tools.

As the ideal candidate, you will have: -

You’ll have experience with writing SQL queries for large data sets with relational databases (DB2, PostgreSQL) and ability to interact and collaborate with all levels of the organization and across a multitude of delivery units. You’ll be resolving issues and suggest innovative and tactical solutions providing detailed documentation explaining these recommendations as well as independently identifying repetitive or time-consuming processes that can be automated to increase effectiveness and efficiency, especially where they benefit multiple business areas.

Vast experience with command line tools on at least one of Windows (PowerShell) or Linux (Shell scripting) operating systems with hands-on experience in writing scripts so strong analytical skills, ability to analyse large amounts of data and ability to process information with high levels of accuracy and attention to detail is important.

You will be highly motivated, pragmatic and energetic team player, positive, determined and driven with a can-do attitude who can detect potential pitfalls, deadlock situations and be result oriented. You’ll have experience or exposure in technology support environment to understand the support models and have the skills to deliver a good customer service.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus.

We offer health and dental insurance for you and your dependents plus you can join our company pension scheme.

Our in-house training and development team deliver fantastic support to develop your skills and support you in progressing your career.

We have on-site yoga a few times a week and lunch is on us. We also have fresh fruit, snacks and drinks in the office, so you won’t go hungry.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well, we’ll meet you for a face-to-face interview.

The Group

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Richmond Hill, Toronto service office in the IT department.

At The Stars Group, we encourage applications from all sections of the community.  If you are an applicant with a disability and you require accommodations at any point in our recruitment process, please let our talent acquisition team know when they contact you to invite for interview.