Customer Success Onboarding Program Lead

Product Management San Jose, California Seattle, Washington Raleigh, North Carolina New England, United States McLean, Virginia San Francisco, California Plano, Texas Chicago, Illinois


Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

 

Role:

As a member of the Technical Enablement Operations team at Splunk, you will work cross-functionally to coordinate enablement for the Customer Success team and Splunk Partners. We are looking for a Program Lead to cover onboarding for all Customer Success functions (Sales Engineering, Professional Services, Customer Success Management, Technical Support, Renewals). Program Leads are self-disciplined, organized, and detail-oriented, with an ability to successfully execute project plans with deadlines consisting of many moving parts. They are the key points of contact for stakeholders and subject matter experts across Splunk and our Partner network.

 

This role presents an excellent opportunity for you to play a key role and establish yourself in an exciting, growing and disruptive enterprise technology company.

 

Responsibilities:

  • End-to-end ownership of onboarding learning paths for all Customer Success roles
  • Work with other Tech Enablement leads to incorporate updated content into onboarding
  • Assist with enablement events (e.g. Technical Kickoff)
  • Assess training needs for Customer Success and Splunk Partners
  • Drive enablement based on KPIs to develop expertise in the field and partner network
  • Work with Global Field Enablement on non-technical training items
  • Work with Splunk Education on technical training items

 

Requirements:

  • Ability to manage complex requirements and conflicting priorities
  • Experience facilitating cross-functional meetings
  • Proven ability to drive projects to completion while adhering to deadlines
  • Ability to build positive relationships internally and externally, in-person and virtually
  • Thrives upon working under pressure in a dynamic environment and stays flexible through organizational growth and change
  • Bachelor’s degree/foreign equivalent in a related discipline or substantial relevant on the job experience

 

Desired:

  • Experience working with Learning Management Systems

 

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!