Senior IT Support Automation Developer
Description
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Role Summary
As an IT Support Automation Developer, you will be instrumental in teaming with our business platform developers to build and manage support workflows in order to optimize and scale our employee support experience. You'll tap into your expertise in REST APIs, data aggregation, and string formatting to build robust, scalable support workflow solutions on our AI Employee Support Copilot platform. Your role will be pivotal in ensuring these integrations meet our stringent change management and security policies, system configurations, and API management practices.
What you'll get to do
- Design, develop, and maintain experience APIs, focusing on usability, scalability, and innovation.
- Use REST APIs for detailed data aggregation and manipulation.
- Ensure all workflows meet our high standards for security and change management policies.
- Collaborate with multi-functional teams to identify and implement integration patterns and standard methodologies.
- Communicate optimally with Service Owners and Program managers to understand requirements, provide updates, and deliver solutions.
- Analyze requirements and identify opportunities to design and implement automation use cases that improve the user experience and/or speed issue resolution.
- Work with enterprise automation tools including iPaaS, APIM, and RPA to streamline processes and improve system efficiency.
- Define and implement metrics that demonstrate the performance and value delivered by automated support solutions.
- Example iPaaS tools: Power Automate, Workato, ServiceNow Orchestration
- Example APIM tools: Azure Function Apps, AWS Lambda, Mulesoft
- Example RPA tools: UIPath, AutomationAnywhere
Must-have Qualifications
- Passionate focus on improving the user support experience
- 6 plus years of proven experience in building and handling APIs and integrations.
- Solid grasp of REST APIs, data aggregation, and string formatting.
- In-depth knowledge of integration patterns, standard methodologies, and enterprise automation tools (iPaaS, APIM, RPA).
- Familiarity with our organization's change management and security policies, system configurations, and API management practices.
Nice-to-have Qualifications
We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
- Experience with Moveworks, Aisera or similar Conversational AI Platforms delivering Employee Support.
- Experience with platforms such as Workday, ServiceNow, Jamf, Intune.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
Base Pay Range
India
Base Pay: INR 3,200,000.00 - 4,400,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our next-level benefits at https://splunkbenefits.com.
Thank you for your interest in Splunk!