Senior User Experience Researcher

EngineeringRemote, California Colorado North Carolina Washington Virginia

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Description

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills, and talent, of course, but also bring your joy, your passion, and all the things that make you, you.

Role Summary

We’re looking for a Senior User Experience Researcher to join Splunk’s Research & Insights team! This is a hands-on, team lead role; you will contribute directly to the work by conducting research, while also being the main point of contact with your partner Design and PM org, mentoring a junior/mid-level researcher and building out the program and need for research in this product area. As a Senior User Experience Researcher, your ability to identify, prioritize, and complete high-impact research will help cross-functional teams make well-informed decisions to define the future of Splunk products. The research will come in the form of mixed methods, including but not limited to foundational, generative, and evaluative research while combining that with quantitative data sets (if applicable).

What you'll get to do

  • Build and drive a research portfolio for the Security product team, including generating demand for research upstream in the product development cycle.
  • Drive adoption of customer/user insights within a cross-functional team.
  • Foster and grow user research and a data-driven product experience culture.
  • Identify, prioritize, design, and conduct user research, and communicate insights to partners and team members with recommendations for product direction and strategy.
  • Continuously orchestrate the implementation of insights with different levels of partners from PMs to GMs
  • Analyze existing data, existing designs, and industry research and conduct stakeholder research to generate hypotheses and plans for high-impact research.
  • Build innovative and actionable results and communication strategies in the form of engaging reports, jobs-to-be-done frameworks, journey maps, or other materials as needed.
  • Build new processes to improve research, Partner with Research, Design, and Research and Design Operations to enable PM and design to conduct usability testing.
  • Advance the Research and Insights practice.

Must-have Qualifications

  • 8+ years’ experience with a Bachelor's degree in the field of HCI, Human Factors, Usability Engineering or a related field or equivalent applied experience.
  • Demonstrable experience in improving product quality, direction, and strategy with measurable results.
  • Extensive experience identifying research needs, and redefining ambiguous partner problems.
  • Outstanding written and verbal communication skills and ability to create high-impact presentations.
  • Demonstrated success with effective interpersonal, negotiation, and collaboration skills.
  • Demonstrated ability to scale customer-centric behaviors in partner organizations.
  • Demonstrated success scaling best research practices.
  • Required: experience recruiting customers and doing research with Cybersecurity Professionals who work in a Security Operations Center (SOC), and who use Enterprise Security Products such as SIEM, SOAR, & XDR.
  • Desired: demonstrated success conducting research for a Jobs-to-Be-Done Framework, creating the framework, and enabling partners with education and adoption.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, and much more! Learn more about our comprehensive benefits and well-being offering here.

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

 

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $159,200.00 - 218,900.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $143,280.00 - 197,010.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $127,360.00 - 175,120.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Thank you for your interest in Splunk!

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