Observability Architect

Customer Success and SupportRemote, Texas Florida Georgia Illinois North Carolina New Jersey Pennsylvania Oregon

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Description

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Are you looking to make an impact and are passionate about groundbreaking technology? The work you’ll do will directly impact the experience of our customers and peers worldwide. We bring standard methodologies out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. lunk.
As an Architect within the Technical Strategy & Innovation (TS&I), you will join a world-class team that provides technical and thought leadership through focused solutions to the Customer Success & Experience organization globally. This role involves working with Splunk’s Observability portfolio of products, aligning closely with stakeholders, and acting as the SME and Trusted Advisor across Splunk’s solutions, including Splunk Observability Cloud, Splunk On-Call and Splunk ITSI.

Responsibilities:

  • Engage directly with leading experts to co-develop innovative strategies that redefine how customers manage, monitor, and analyze their infrastructure, applications, and business services
  • Partner with multi-functional teams, including Product Management, Marketing, Sales, Sales Engineering, Professional Services, Customer Success, Technical Enablement, Education, and Support
  • Maintain consistent engagement with all organizational levels, from executive leadership (C-suite) to technical staff (developers and Site Reliability Engineers), ensuring strategic alignment and operational execution
  • Serve as a thought leader in architecting innovative solutions to complex technical and business challenges involving multiple stakeholder groups
  • Commit to continuous professional development to keep abreast of the latest Splunk products, technological advancements, and industry standard methodologies
  • Foster a culture of teamwork, ensuring a two-way flow of relevant and timely information across the organization

Requirements:

  • Demonstrated ability in technical consulting or sales engineering
  • Experience with Kubernetes & Containerization
  • Experience with both the Unix and Windows operating systems; comfortable with the command line interface
  • Experience developing technical documentation to include architecture diagrams, user guides, white papers or product manuals
  • 5+ years of current experience in Application Performance Monitoring (APM) Implementation
  • Experience with implementing APM software (Datadog, New Relic, Dynatrace or AppDynamics)
  • Proficiency and demonstrable understanding in at least 2 of the following programming languages: Java, .NET, PHP, Ruby, Python, Node.JS, Objective-C, Java-Dalvik
  • Proven experience working with container orchestration i.e. Kubernetes and Docker
  • Strong experience with Cloud IaaS providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure
  • Experience with enterprise monitoring systems i.e. Nagios, Elastic and Splunk
  • Experience with serverless functions i.e AWS Lambda, Google Cloud Functions, Azure Functions
  • Experience with automation/orchestration tools: Ansible, Puppet, Chef, Terraform
  • Experienced and comfortable closely collaborating with technical teams to ultimately drive customer-focused outcomes!
  • Experience successfully leading global end-to-end process and technology transformation projects
  • Well organized and ability to meet SLAs!
  • Familiarity with Agile work management and/or the ability to effectively communicate processes within and across teams
  • Self-motivated, independent and self-educating, yet willing to stop, collaborate and listen with partner community and fellow Splunkers
  • Willingness to travel (remote position)
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

 

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $181,200.00 - 249,150.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $163,080.00 - 224,235.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $144,960.00 - 199,320.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at splunk.com/benefits.

Thank you for your interest in Splunk!

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