Sr. Professional Services Subcontractor Partner Manager

Customer Success and SupportRemote, Virginia Florida Georgia Maryland North Carolina Ohio Texas Tennessee

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Description

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

We're looking for a Senior Professional Services Partner Manager who will be responsible for the execution of the Professional Services subcontractor Partner Program framework for Professional Services consulting. Responsible for encouraging strong partner relationships with our current partner community in an environment with ever-evolving and changing business demands. You will assist with the capture and measurement of partner performance in alignment with their requirements of the program. You will also focus on ensuring accurate capacity planning for a strong Splunk Partner consultant ecosystem to fulfill a growing pipeline of Services opportunities. This position serves as a subject matter expert on the subcontractor program requirements, eloquent expectations, and help resolve partner issue escalations. This organizationally collaborative role will collaborate with several functions and provide consultation on partner solutions, contribute to changes and/or improvements, and guide and influence partner consultant training plans and continuing education for Splunk and key industry technologies, where needed.
Success in this role will be determined by the individual’s ability to foster key Services partner relationships, identify gaps and net new service partnerships for investment, advocate for Services Partners' benefits, and inspire changes to ensure a healthy and prosperous subcontractor partner ecosystem.

Responsibilities:

  • Ability to identify, build, and foster working relationships with services companies as well as partnering with Splunk’s Professional Services to deliver enterprise software deployment projects
  • Ability to articulate and evangelize the vision and positioning of the Splunk brand and its products
  • Ability to effectively work cross-functionally with the Global Partner Organization, Technical Enablement, and other internal stakeholders
  • Recruit, identify, and screen potential consulting partners and their respective candidates to fulfill geographic and domain needs
  • Influence our partner community to develop and build a growing business around Splunk services
  • Support and improve of the go-to-market plan to identify, develop, and define key focus accounts to grow our partner ecosystem
  • Develop and provide KPI metrics of partner coverage, capabilities, and performance to deliver services based on demand
  • Provide reporting and metrics related to the Consulting Partner program
  • Understand and interpret the needs of the partner and Splunk for a mutually beneficial relationship
  • Be the primary point of contact for partners and Splunk Professional Services sophisticated issues with regards to the Splunk Service Partner Program
  • Ability to familiarize yourself and understand Splunk and other required technologies at a high level!

Requirements:

  • Proven experience in Professional Services roles for enterprise IT software
  • Experience with contract management and negotiation
  • Experience managing multiple subcontractor partners with a bench (10+) of highly technical software consultant professionals
  • Effective and clear communication with services partners, channel, and Professional Services Managers
  • Ability to meet SLAs and aggressive deadlines!
  • Self-motivated, independent, and self-educating, yet willing and able to work collaboratively with partner community and fellow Splunkers
  • Able to analyze, develop, and deploy internal processes
  • 10 - 20% travel may be required
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $160,000.00 - 220,000.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $144,000.00 - 198,000.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $129,600.00 - 178,200.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Thank you for your interest in Splunk!

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