Sr. Lifecycle Marketing & CRM Analyst

Marketing Murray, Utah


Description

Who we are

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

The role

The lifecycle / CRM marketing team is seeking a savvy, intellectually curious, and dynamic self-starter to join our team as a Senior Lifecycle Marketing / CRM Analyst. In this role you will be responsible for driving the lifecycle analytics strategy to measure and improve the effectiveness of our lifecycle marketing efforts. You will report on lifecycle program and campaign level performance. You will help develop test designs and measure outcomes. Must have CRM/lifecycle marketing performance analysis experience and be familiar with CRM campaign metrics and test design.

Success in this role hinges on your technical aptitude, quantitative abilities, and business acumen: you know how to plow through data with SQL, Amplitude, and Tableau, surface insights and measure the business impact using outbound delivery/cost efficiency/conversion/profit metrics.

What you’ll do:

  • Design & execute a wide variety of customer lifecycle analytics projects including lifecycle campaign performance reporting, customer journey dashboarding/analysis, audience segmentation/reporting, and campaign test design & analysis

  • Develop a comprehensive quarterly test and learn plan to systematically optimize lifecycle marketing by customer segment

  • Optimize lifecycle outbound channel (email, push, sms, in-app) touchpoint strategies (e.g. channel, frequency, cadence, etc.) to drive engagement, funnel conversion, onboarding/activation, referral & cross-sell, retention, and win-back

  • Drive deep member analysis with a focus on predicting and improving member LTV

  • Integrate data from various outbound and inbound touch points in order to understand member journey and inform audience targeting and retargeting across all channels

  • Build dashboards with a consolidated view for decision making and diagnostic of campaign and channel performance

What you’ll need:

  • 5-8 years of recent experience in advanced lifecycle/CRM marketing analytics or business intelligence role

  • 3-5 years of experience in designing and building dashboards for lifecycle marketing performance, lifecycle analysis, channel performance, and segment performance

  • Strong analytical, problem solving, and critical thinking skills

  • Intellectual curiosity and aptitude for picking up new technical skills

  • Ability to initiate and drive projects to completion with minimal guidance

  • High EQ with ability to influence outcomes and communicate technical content to marketing stakeholders

  • Bachelor’s degree in Computer Science, Math, Physics, Engineering or quantitative field (or combination of education and work experience)

  • High proficiency in SQL, Amplitude, Tableau, Excel, and Powerpoint

Nice to have:

  • The ability to research, identify, evaluate, and implement modeling solutions for complex business problems utilizing R and Python

Why you’ll love working here

  • Competitive salary packages and bonuses

  • Comprehensive medical, dental, vision and life insurance benefits

  • Generous vacation and holidays

  • Paid parental leave for eligible employees

  • 401(k) and education on retirement planning

  • Tuition reimbursement on approved programs

  • Monthly contribution up to $200 to help you pay off your student loans

  • Great health & well-being benefits including: telehealth parental support, subsidized gym program

  • Employer paid lunch program (except for remote employees)

  • Fully stocked kitchen (snacks and drinks)

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.